Front Desk Attendant

Desk Attendant

The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely and efficient manner. The Desk Attendant communicates issues, concerns, and notable events with the Desk Attendant Supervisor and Office/Community Manager regarding daily activities of the property. The Desk Attendant Float is reliable and flexible in working varied shifts at multiple properties.

Job Responsibilities:

• Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor.
• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors
• Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.

• Adheres to prescribed standard operation procedures covering all aspects of residential operations.
• Input parcels/deliveries into the computer-based package scanning program or system as established onsite.
• Utilize Connect database to access the homeowner and the building information as well as utilizing it as a form of communication if needed.
• Log all relevant information/events that happen during your shift
• Monitor security cameras, watch for any rule violations, and file appropriate reports
• Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary.
• Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed
• Read all the previous day’s logs and memos and stay informed of events happening at the property where they are working.
• Communicate any important issues to the Desk Attendant Supervisor/Operations Supervisor and Community Manager.
• Manage any special projects or related duties assigned to you by the Desk Attendant Supervisor/Operations Supervisor or Community Manager.
• Report all hours worked to Senior Staffing Manager. All overtime must be approved in advance by Dani Linssen.
• Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.
• Follow safety procedures and maintain a safe work environment.

Additional Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education and Experience:

• High School Diploma
• Associate or bachelor’s degree (Preferred)
• Background in service industry or customer service field
• Administrative Experience
• Excel, Outlook, and Word experience

Knowledge, Skills and Proficiencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.·Knowledge of customer service principles and practices·Customer service focused and understands the value of a smile·Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities·Collaborative attitude and team player but also must have the ability to work independently·Exceptional interpersonal skills·Computer literacy with knowledge of office software·Exceptional phone etiquette·Knowledge of basic administrative duties and organization skills·Ability to multi-task and prioritize duties·Exceptional communication skills – verbal and written·Attention to detail and accuracy·Highly organized and detailed-oriented·Problem solving skills·Able to take directions·Reliable, punctual, and discreet·

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $19 an hour