Customer Service Rep

Our client, a leading manufacturer in Cleveland, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Care Department supporting sales and service operations. The ideal candidate will demonstrate excellent communication skills, proactive problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

Job Title: Customer Service Rep

Location: Cleveland, OH

Pay Range: $19 - $20/hour

Shift: 8am - 5pm

What's the Job?

• Manage customer accounts including order processing, shipment scheduling, and maintaining order accuracy.
• Communicate order status, stock updates, and product information to customers via phone, email, and fax.
• Coordinate with internal teams and external sales representatives to ensure timely delivery and customer satisfaction.
• Investigate shipment issues such as shortages, damages, or miss-ships, and communicate resolutions to customers.
• Assist with return authorizations, credit requests, and updating customer records in the system.

What's Needed?

• High school diploma or equivalent; some college or leadership courses are a plus.
• 1-2 years of customer service experience in manufacturing
• Basic proficiency with office equipment including multi-line phones, fax, and copy machines.
• Intermediate skills in Microsoft Office Suite, especially Excel, Outlook, and Word.
• Strong written and verbal communication skills with a professional demeanor.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Temp to perm opportunity
• Gain valuable experience in customer account management and logistics.
• Be part of a company that values diversity and inclusion.
• Potential for career growth within the organization.

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.