Operations Manager

Description Key Responsibilities Wraparound & Care Management Supervise Care Manager Supervisors to ensure quality standards and effective supervision practices Ensure Wraparound principles are reflected in Individual Service Plans (ISPs) and WFAS outcomes Collaborate on enrollment processes, including youth involved in the juvenile justice system Partner with internal teams to identify community resources and monitor provider quality Enhance systems and tools to improve care management efficiency and fidelity Monitor performance metrics and implement quality improvement initiatives Compliance & Quality Assurance Ensure compliance with Medicaid regulations and standards Partner with Quality teams to conduct audits and maintain regulatory readiness Ensure adherence to CARF standards, policies, and procedures Support record requests, including electronic health records and HIPAA compliance Staffing & Talent Development Recruit and retain high-performing care management staff Develop leadership pipelines through stretch assignments and mentorship Promote cross-training and sharing of best practices Team Leadership & Collaboration Build high-performing teams through coaching, training, and consistent supervision Recognize and reward employee achievements Serve as backup for leadership roles as needed Collaborate with System of Care partners to improve processes and outcomes Participate in on-call support rotation Process Improvement & Technology Establish and track performance metrics to drive continuous improvement Partner with Technology teams to optimize tools and reporting capabilities Requirements Required Knowledge Intellectual/developmental disabilities Substance use disorders NJ Children’s System of Care (CSOC) Wraparound model and WFAS Child behavioral health, child welfare, and juvenile justice systems Mental health diagnoses and treatment approaches Cultural competence and diversity considerations Relevant laws and regulations Skills & Competencies Strong leadership and people management skills (coaching, feedback, conflict resolution) Excellent written and verbal communication Critical thinking and problem-solving abilities Change management and process improvement Ability to manage complex and high-pressure situations Proficiency in Microsoft Office (Word, Excel, Outlook) Qualifications Master’s degree in Social Work, Counseling, or Psychology Active NJ license (LCSW or LPC required; LSW or LAC considered if pursuing clinical licensure) Minimum 4 years’ experience within NJ Children’s System of Care Minimum 4 years of supervisory experience in behavioral health, child welfare, special education, or juvenile justice #J-18808-Ljbffr Monmouth Cares, Inc.