Group Concierge & Event Planner — Upsell & Guest Experience

Hornblower Group's City Experiences division seeks a Group Concierge in Chicago to manage post-booking details, coordinate event logistics, and drive upsell opportunities to raise average order value. This role reports to the General Manager or Senior Concierge Manager based on port needs. Responsibilities include developing knowledge of vessels and products, handling site visits, maintaining detailed Salesforce notes, collecting payments, and delivering exceptional guest service while #J-18808-Ljbffr Hornblower Group