Clinical Specialist

Clinical Specialist - CPAP / Sleep Apnea Specialist

Company: Corner Home Medical
Location: Fergus Falls, MN
Job Type: Full-Time, Monday-Friday 8:30am-5:00pm

Pay: $18.00 - $20.00 per hour

Corner Home Medical is seeking an experienced, patient-focused Clinical Specialist to support patients with home respiratory equipment including CPAP, BiPAP, and other durable medical equipment (DME). This role combines customer service , patient education , and respiratory equipment setup , making it ideal for candidates with strong communication skills and experience in the healthcare or home medical equipment industry.

* Why You'll Love This Role

• Meaningful, one-on-one work directly supporting patients
• Opportunities to learn respiratory equipment setup and troubleshooting
• Work in Office
• Established healthcare organization with strong support and training

Key Responsibilities

• Provide exceptional customer service to patients, families, referral partners, and caregivers.
• Support general customer service functions as needed within the branch.
• Instruct customers on CPAP/BiPAP setups , downloads, mask fittings, and troubleshooting.
• Assess patient needs and ensure proper equipment placement based on medical requirements.
• Discuss Medicare and insurance coverage requirements with patients, families, and physicians.
• Obtain verbal orders from physicians and verify insurance coverage and prior authorizations.
• Enter patient demographics, medical information, insurance details, and charges into computer systems (Brightree experience a plus).
• Implement changes in treatment plans as prescribed by physicians.
• Troubleshoot patient equipment issues and provide solutions.
• Schedule and complete follow-up calls, assessments, and home visits for CPAP/BiPAP and other respiratory equipment.
• Document all patient interactions, findings, and follow-up activities.
• Serve as a liaison between CHM, physicians, caregivers, and home care teams.
• Participate in process improvement projects and special assignments.
• Maintain punctual attendance and work assigned hours consistently.
• Perform other duties as assigned.

Qualifications

• 5+ years of customer service experience in a healthcare setting preferred.
• Knowledge of DME preferred.
• Brightree software experience desired (training available).
• Strong written and verbal communication skills with excellent phone etiquette.
• Ability to make sound decisions and problem-solve in a positive, professional manner.
• Fluent in reading, writing, and speaking English.
• Highly organized with the ability to multitask and manage multiple deadlines.
• Excellent computer and documentation skills.
• High attention to detail and accuracy.
• Motivated, dependable, and a strong team player with excellent interpersonal skills.

Physical Requirements

• Standing, walking, sitting, kneeling, squatting, reaching, twisting, grasping

Work Environment

• Office and retail store setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Monday-Friday 8:30am-5:00pm
40 hours per week