Lead, Application Support Engineer

Overview Job Classification: Technology – Engineering & Cloud PGIM Credit is a global asset manager offering active solutions across all fixed income markets. The company has offices in Newark, New Jersey; London; Tokyo; and Singapore. As of December31,2019, it manages $851billion in assets, including $365billion in institutional assets, $159billion in retail assets and $327billion in proprietary assets, and works with over 790 institutional asset owners. What You Will Do Provide application support for systems used by front‑ and back‑office functions and client distribution teams, troubleshooting business issues across end‑users, vendors, and technology teams. Own and be accountable for the operation, monitoring, and integrity of the technology platform, including application reliability, availability, performance and complex nightly data import processes from multiple external vendors. Provide triage and escalation support for the broader technology team, including evenings and weekends on a rotation basis. Drive the incident and problem management lifecycle—owning resolution, root cause analysis, reporting and communication—while working with development and service management teams to ensure incidents do not recur. Ensure the stability of the production environment within the change management process, enforcing policies. Implement and maintain monitoring and alerting for on‑prem and cloud applications using Dynatrace, Grafana, CloudWatch alarms, and other appropriate tools. Own minor development tasks/projects that address existing bugs or introduce operational enhancements for the broader business community or technology organization. Proactively identify improvements and address them through automation and independent thinking within a self‑motivated, consensus‑driven team. Build relationships and navigate the broader technology organization to manage the team’s agenda with critical technology partners. Interface with external vendors and their technical support/development organizations, ensuring focus on issue resolution and strategic enhancements. Work closely with development teams to identify, escalated, and help address persistent patterns of issues. Partner with testing and release control teams to move tested code into production. What You Will Need 3+ years of experience in financial services technology, ideally in investment management. Strong understanding of the SDLC process, with a focus on application support and release management. Demonstrated experience with service management functions, including adherence to change, incident, and problem management practices. A hunger for continuous improvement; proven ability to identify and eliminate operational toil through automation (scripting, tooling, workflow optimization). Excellent interpersonal and communication skills, and strong relationship‑building abilities across multiple organizations. Comfortable operating in high‑pressure environments while managing multiple incidents across a global business. Experience supporting and troubleshooting applications on Linux and Windows platforms. Experience with MSSQLServer—SQL database querying and troubleshooting database issues. Experience with enterprise scheduling/workflow software (Autosys preferred). Experience supporting applications hosted in cloud (AWS/Azure preferred). Deep understanding of monitoring and observability requirements for applications running on multiple platforms. Technical fluency to automate manual processes in the production environment (Python hands‑on experience preferred). What We Would Love to See Strong research, analytical, and investigation skills. Knowledge of the trading lifecycle, portfolio management, and trading systems across the full application stack. Knowledge of Credit/Fixed Income markets. Experience with the Atlassian product suite, including JIRA and Confluence. Understanding of AI and how to leverage it in day‑to‑day workflows. Experience with business intelligence tools such as PowerBI. Strong team player, results‑oriented with a flexible approach. What We Offer You Market competitive base salaries with year‑end bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, and paid time off (PTO). Parental and military leave. 401(k) plan with company match (up to 4%). Company‑funded pension plan. Wellness programs, including up to $1,600 a year for wellness reimbursement. Work/Life resources covering topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education benefit to help finance college enrollment or accredited certificates. Employee Stock Purchase Plan: shares can be purchased at 85% of the lower of two prices after one year of service. Eligibility for a discretionary annual incentive program based on performance. Equal Opportunity Statement Prudential Financial, Inc. of the United States is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law. If you need an accommodation to complete the application process, please contact View email address on click.appcast.io. If you are experiencing a technical issue with your application, please contact View email address on click.appcast.io. #J-18808-Ljbffr