Patient Financial Services Representative

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you. Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Job Summary Job Description: Job Summary Responsible for managing moderate-complexity patient account activities to optimize reimbursement and reduce accounts receivable. Provides expertise in billing, follow-up, collections, and/or denials resolution to improve financial outcomes. Ensures accuracy of charge, claim, and payment data through reviews and targeted corrections. Recommends workflow improvements, reporting insights, and queue management practices that elevate productivity. Coordinates cross-functional problem solving with coding, clinical, and payer partners to support organizational financial objectives. Essential Functions Provides expertise in billing, follow-up, collections, and/or denials resolution. Performs timely follow-up on outstanding claims and appeals to meet aging and recovery targets. Reviews charge, payment, and adjustment activity to identify variances and initiate corrective action. Reconciles patient balances and payer remittances to ensure accurate application of payments and adjustments. Communicates professionally with stakeholders regarding estimates, statements, and complex balance questions. Collaborates with coding, authorization, and utilization review teams to resolve documentation and coverage gaps. Maintains compliance with HIPAA, FDCPA, and payer contract provisions in all actions. Performs other duties as assigned. Education Requirement High school diploma or equivalent. Experience Requirement 2-3 years of experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures N/A Working Conditions A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional ( Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. Department: Home Health Shift: Day (United States of America) Time Type: Full time Address: 135 N. Hargis Ave. City, State: Morehead, Kentucky #J-18808-Ljbffr SCR St. Claire Medical Center, Inc.