Senior Deployment Technical Program Manager

Role Description

Stord is seeking an execution-driven Senior Deployment TPM to bridge the gap between Stord Labs—our 10,000 square foot micro-fulfillment innovation center—and our massive multi-client production network. Your mandate is to take validated experiments and scale them out, managing the deployment of automation into pilot sites and leading network-wide rollouts. Additionally, you will focus heavily on process development and continuous improvement on the warehouse floor.

You will operate at the center of a complex ecosystem spanning robotics vendors, operations, internal product and engineering teams, and executive stakeholders. Your mandate is to ensure operational continuity across all of these interfaces—removing friction, accelerating decision-making, and maintaining a disciplined pipeline from experimentation to enterprise-scale rollout.

This is a role for a systems-oriented program leader who thrives in ambiguity, understands deeply technical environments, and can translate between research, engineering, and operations without losing speed or precision.

What You'll Do:

• Network Scaling & Deployment
  • Pilot to Production Integration: Take validated technologies and workflows from the lab environment and seamlessly integrate them into pilot deployments at live production facilities.
  • Deployment Playbooks: Develop comprehensive, scalable deployment playbooks for hardware installations, facility layout modifications, and labor management transitions.
  • Capital Project Execution: Manage the cost, schedule, and risk management of large-scale automation deployments across multiple distribution centers, ensuring minimal disruption to ongoing customer service levels.
• Process Development & Optimization
  • Workflow Engineering: Re-engineer existing facility processes to accommodate new capabilities like multi-pass picking, dynamic slotting, and co-mingled inventory strategies.
  • Continuous Improvement: Lead Lean/Six Sigma initiatives on the warehouse floor to optimize travel distance, material flow, and throughput capacity alongside new automation deployments.
  • Standard Operating Procedures (SOPs): Create, document, and train local facility management teams and warehouse associates on the new operational standards defined by Stord Labs.
• Cross-Functional Orchestration
  • Stakeholder Alignment: Act as the primary bridge connecting the lab’s core innovation team, local facility General Managers, and Stord’s executive leadership.
  • Vendor Management: Oversee on-site hardware vendor installations, site acceptance testing (SAT), and user acceptance testing (UAT) during the pilot and rollout phases.

Qualifications

• Bachelor’s degree in Computer Science, Industrial Engineering, Supply Chain, or a related technical discipline.
• 8+ years of experience in Technical Program Management, Engineering Management, or complex cross-functional delivery roles.
• Demonstrated experience managing hardware/software integration programs in operational or logistics environments.
• Deep understanding of time-and-motion studies, facility layout (AutoCAD), and physical material flow.
• Strong domain knowledge of supply chain systems, warehouse automation, robotics integration, or fulfillment operations.
• Proven experience leading vendor management processes, including RFPs, evaluation frameworks, and strategic partnership development.
• Strong execution discipline across agile, sprint-based, or similar iterative delivery methodologies.
• Ability to travel up to 30% of time supporting rollout.

Bonus Points

• Prior experience in innovation labs, R&D environments, or advanced manufacturing/automation programs.
• Familiarity with warehouse data ecosystems and system architectures (WMS, OMS, WES, WCS).
• Exposure to data science, simulation, or digital twin initiatives supporting operational optimization or AI-driven forecasting.