Treasury Management Support Specialist

Provide exceptional customer service to business clients using treasury management services Support customers via phone, email, and live chat Resolve simple and complex issues related to online banking and treasury services Assist clients with questions, requests, and issues regarding treasury products and services Provide internal support to branch, lending, and other bank personnel Collaborate with Treasury Management Operations, Sales, Onboarding, and internal departments Research and resolve errors and elevate issues to the Team Lead or Management Follow department procedures and service-quality standards Assist with special projects, including updates, enhancements, and new product launches Analyze and solve problems without established precedents Process multiple inquiries in a fast-paced, high-volume environment Train new colleagues when experienced Perform other assigned duties Requirements High School Diploma or GED One year of related work experience in a financial institution Preferably some knowledge of online banking, ACH, wires, and remote deposit Ability to work well in a deadline-driven, fast-paced environment Ability to read and comprehend instructions, correspondence, procedures, and memos Strong interpersonal and communication skills Excellent organizational skills and time management Effective problem-solving and analytical skills Ability to handle and prioritize multiple tasks Proficient in Microsoft Office software, including Outlook, Word, Excel, and PowerPoint Proficient in Adobe Ability to lift up to 50 pounds Ability to drive Ability to work independently and in a team setting Core Competencies Demonstrates expertise in providing exceptional customer service in treasury management, with strong problem-solving and analytical skills to resolve complex banking issues. Proficient in Microsoft Office and Adobe, capable of managing multiple tasks in a fast-paced environment. Highest-signal resume keywords Customer Service Treasury Management Services Problem-Solving Skills Microsoft Office Proficiency Online Banking Knowledge Hard Skills Treasury Management Services Online Banking ACH Wires Remote Deposit Problem-Solving Analytical Skills Time Management Organizational Skills Customer Support Soft Skills Interpersonal Skills Communication Skills Team Collaboration Independence Adaptability Industry Keywords Financial Institution Customer Service Standards Service-Quality Standards High-Volume Environment Special Projects Tools & Technologies Microsoft Office Adobe Live Chat Software Email Support Tools Phone Support Systems #J-18808-Ljbffr