Customer Advocate
AE Perkins
Customer AdvocateCandidate Authenticity Statement: We recognize that AI tools are increasingly used in professional settings. However, during our assessment and interview process, we ask candidates to complete all responses independently, without the use of AI-generated assistance. This ensures we can accurately assess your individual skills, communication style, and problem-solving approach. Submissions or responses that appear AI-generated may be considered misaligned with our evaluation standards.Remote-First with In-Person Training: This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.Position Summary: The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service. Customer Advocates are expected to work effectively in a high-call-volume environment, proactively resolving participant needs, and guiding users through available resources and tools for self-service.Hours of Operation:Monday – Friday: 7:00 am – 4:00 pm CST or 8:00 am -- 5:00 pmPrincipal Duties & Responsibilities:Customer Support:Serve as the first point of contact for participants on inquiries, providing timely and accurate information. (Intermediate)Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. (Intermediate)Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. (Advanced)Proactive Issue Management:Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. (Intermediate)Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. (Intermediate)Compliance & Professionalism:Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. (Advanced)Display consistent adherence to quality standards and service excellence in alignment with organizational values. (Advanced) AE Perkins
- ...Customer Care Advocate We are seeking dedicated Customer Care Advocates to provide high-touch, phone-based support to members in a fast-paced service center environment. In this role, you will deliver white-glove, concierge-style service to guide members through the...Customer
- Job Posting Sorry, you have been blocked. You are unable to access carvana.com. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger...Customer
$17.75 - $27.83 per hour
...85% of the scheduled time on the phone according to business need. JOB REQUIREMENTS: High school diploma OR GED. 6 months customer service experience OR 6 months experience in an office environment. Data entry and/or typing experience. Interpersonal, verbal...CustomerFull timeWork at office- PLS is hiring a Customer Service Representative (CSR) at their Grand Prairie, Texas location. CSRs are the face of the company, responsible for delivering superior customer service and educating clients about products and services. The ideal candidate should have previous...CustomerFlexible hours
- Lucid Motors is seeking a Studio Associate in our Dallas Studio to deliver exceptional, personalized customer experiences and guide guests through the Lucid journey. You will be the first Lucid ambassador, welcoming visitors and demonstrating products to spark interest...CustomerFlexible hours
- Talk4less Wireless is seeking motivated wireless sales representatives to deliver excellent customer service and drive sales in a fast-paced retail setting. You will learn promos, price changes, and store policies to advise customers effectively. Responsibilities include...Customer
- ...Customer Care Advocate The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. Has minimum necessary access to Protected Health Information (PHI) and Personally...CustomerLocal area
$26.63 - $32.55 per hour
...Senior Customer Advocate - Brokerage The Senior Customer Advocate Brokerage works directly with the organization's brokerage clients to deliver phone-based, world-class customer service. This job contributes to the organization's initiatives by acting as an advocate...CustomerWork experience placementWork at office- ...Member Benefits Advocate - Fairos Amarillo, TX; Lubbock, TX; Dallas, TX; Oklahoma City, OK; Tulsa, OK; Albuquerque, NM; Denver, CO;... ...solving abilities, and patience, enabling them to provide excellent customer service even during challenging situations. Our culture, plus...CustomerRemote jobLocal area
$16.5 per hour
...Patient Care Advocate It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Location: Remote About Us: We are a dedicated team focused on improving access...CustomerRemote jobHourly payWork from home- Job Overview A law firm seeks an experienced Family Law Advocate in Dallas, Texas. This role offers a unique opportunity to manage family... ...law cases proactively from beginning to end. Deliver superior customer service with regular client updates. Recommend improvements to...CustomerTemporary workRemote work
- ...Medicaid Eligibility Advocate Do you want to join an organization that invests in you as a Medicaid Eligibility Advocate? At Medical... ...payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-...CustomerTemporary workWork at officeFlexible hours
- Confidential in Dallas, Texas is seeking passionate individuals for a Customer Service Representative position. The role includes acting as a representative at local events and providing quality customer service. Ideal candidates thrive on making a difference in the community...CustomerLocal area
$20 - $24 per hour
...Customer Engagement Advocate Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers...CustomerFull timeTemporary workRelocation packageShift work$18 per hour
...Customer Advocate Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's...CustomerFull timeWork at officeLocal areaRemote workFlexible hours2 days per week- Southern Glazer's Wine and Spirits, LLC in Addison, TX is hiring a Customer Advocate to assist customers with the self-service portal and resolve issues quickly for high satisfaction. The position begins with a 60-day in-office training, then shifts to a hybrid schedule...CustomerFull timeWork at officeRemote workShift work2 days per week
$45k - $51k
...Customer Advocate Our team is looking for communication professionals who are passionate about the customer experience and can deliver on our customer commitment. We empower and encourage you to be an Advocate for the customer and to look at situations from multiple...CustomerFull timeWork experience placementWork at officeRemote work2 days per week- ...growing its member-facing team and we're looking for a Member Advocate who knows how to make people feel heard, informed, and confident... ...throughout the process. If you've built your career in premium customer service, hospitality, or any environment where the quality of every...CustomerFull timeImmediate startShift work
$20 - $24 per hour
...bonus Monthly bonus opportunities Paid training We are seeking compassionate, customer-focused professionals to join a growing healthcare services organization as a Customer Engagement Advocate. In this role, you will serve as a trusted point of contact for individuals...CustomerHourly payRelocation package$20 per hour
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering...CustomerHourly payLocal areaShift workWeekday work- ...clients, insurers and brokers to move the claims process forward Advocate for clients to maximize results Negotiate with insurers to... ...form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including...CustomerFull timeLive outWork at officeLocal areaFlexible hours
- ...knit team dedicated to building long-lasting relationships with our customers and colleagues. We foster an environment that encourages collaboration, teamwork, and professional growth. The Claims Advocate is passionate and proactive about the clients they serve. If you...CustomerFull timeWork at officeLocal area
- ...Addison Rd Suite 900 Addison, TX 75001, USA Description Our Patient Advocate will be responsible for the efficiency, accuracy and... ...of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones...CustomerExtra incomeFull timeWork at officeMonday to Friday
$20 - $24 per hour
We are seeking dedicated Customer Care Advocates to provide high-touch, phone-based support to members in a fast-paced service center environment. In this role, you will deliver white-glove, concierge-style service to guide members through the complexities of surgical care...CustomerTemporary workWork experience placementRelocation packageMonday to FridayShift work- Overview General Position Description: The Patient Care Advocate develops business partnerships by making effective sales contacts, calls... ...sources and internal stakeholders. Updates and maintains customer and competitor profiles, logs daily call activity, and documents...CustomerReliefWork at officeLocal areaFlexible hours
- ...Insurance Verification Specialist (Greeter) to be the first touchpoint for patients, families, and visitors. You will deliver exceptional customer service, verify benefits, and support center operations. The role focuses on welcoming patients, answering questions, managing...Customer
- Nokia is seeking Optical Customer Success Engineers to be the close, expert resource for customers in the US. You will act as a proactive advisor, quickly identifying and resolving technical issues while guiding customers through tailored playbooks and success plans. With...Customer
- Planet Pharma is seeking a Customer Engagement Advocate to deliver a concierge, white-glove experience for our members as they navigate the surgical journey. You will represent the company with empathy, build high-quality relationships, and educate members on the value...Customer
- Randstad USA seeks dedicated Customer Care Advocates to deliver phone-based, concierge-style support in a fast-paced service center. You will educate members on surgical processes, incentives, and program benefits while guiding them through their care journey. Start date...CustomerMonday to FridayShift work
- ...Establish yourself as a trusted technical peer and community advocate by generating innovative content, whether it is blog posts, videos... ...in digital environments, to interact with peers, colleagues, customers, and third parties Travel: Up to 20% annually Additional...CustomerWork at officeImmediate startRemote workFlexible hours
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