Universal Associate

Universal Associate

Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, internal alignment and other job-related factors. Starting salary $20.00 per hour depending on experience and qualification.

Essential Duties:

• Platinum member service: Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Credit union services: Present and explain credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Member account management: Resolve member account discrepancies by performing file maintenance and making necessary account changes.
• Complex transaction escalation: Assist with the escalation of complex transactions when required.
• Technology support: Inform members about credit union technology services and offerings. Assist members with troubleshooting technology-related transactions and issues.
• Professional conduct: Maintain the credit union's professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Product promotion: Identify, recommend, and promote products and services to build financial relationships in alignment with the credit union's business strategy.
• Financial counseling: Counsel members regarding money management and financial matters.
• Goal achievement: Demonstrate awareness and commitment to achieving credit union, branch, and individual goals.
• Consultative approach: Use consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.
• Interpersonal relationships: Promote and establish strong, positive, and productive working relationships within the organization by committing to the company's purpose, mission, and core values.
• Compliance and operational standards: Interview and gather preliminary documents to originate, process, and close consumer loans. Evaluate and verify loan applications and credit criteria. Compute debit ratios, verify employment and income, determine collateral value and recommend loans for approval. Notifies applicants of loan decisions and requests additional information if required. Coordinates and processes loan closings, ensuring that each loan is promptly and properly prepared, documented, processed, and disbursed according to the credit union's loan quality standards. Assists in servicing loans by processing items such as payoffs, refinances, loan workout arrangements, address changes, payment extensions, collateral releases and payment due date changes. Processes transactions that cannot be completed through automated channels in the branch. Maintains a balancing record that meets established standards for transactions performed. Assists members with the ATM+ machines as required. Completes branch operational duties, including ensuring branch security procedures are followed, assisting with monthly branch audit responsibilities, assisting with the internal review checklist, and compiling reports as required. Assists with controlling branch cash, including balancing cash drawers, the branch vault, cash recyclers, cash orders, and balancing the ATM+ machines as required. Identifies and reports/escalates potentially fraudulent activity, keeping the manager informed of activities and significant concerns while maintaining member information and privacy. Completes special projects and other duties as assigned.

Statement of Understanding: This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks. Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.

Equal Employment Opportunity: Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union.

E-Verify Participation: Georgia United participates in the U.S. Department of Homeland Security's E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States.

Skills

Required: Interpersonal skills, advanced sales, advanced customer service, advanced member-first mentality.

Behaviors

Required: Team player, detail oriented.

Education

Required: High school or better.

Experience

Required: At least one year of experience in a service-oriented role. Must meet the qualifications necessary for NMLS registration to meet the requirements of the SAFE Act. Currently has notary license or must be able to obtain license as part of standard job duties. Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.

Preferred: Previous cash-handling experience in a financial institution. Strong math skills.