ClubLife Concierge | Part-Time | Arizona Sands Club | Bear Down Kitchen

ClubLife Concierge

The ClubLife Concierge will play an integral part of the Member Experience Team, supporting project work, marketing, events, and Member communications. The role communicates ClubLife through all channels, including social media, e-mail, the texting system, phone, and face-to-face interaction. They are responsible for all Member's needs as it relates to reservations, inquiries, preferences, etc. The ClubLife Concierge speaks to members on various topics and promotes member events, gatherings, facilities, services, and experiences. The role also focuses on member engagement, relationships, and rapport building with members and guests. The ClubLife Concierge is also responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc. Additionally, the role will be responsible for new member onboardinga key focus on name recognition and connection with Warm Welcomes, Magic Moments, and Fond Farewells.

This role pays an hourly rate of $16.00

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until October 9, 2026.

Responsibilities

• Direct Members and guests to their destinations within the club, provide business and concierge services to our members, and be proactive in creating Magic Moments.
• Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
• Assist Members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards.
• Maintain the lobby, front entrance, workstation, and, in accordance with club standards, other surrounding areas clean and free of debris.
• Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc.
• Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish.
• Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold, and the website calendar and various other projects including event announcements, outbound calls to members, and other marketing collateral to promote member services at the Club, always keeping materials current and seating guests.
• Adhere to all company, club, and department standards of operations, policies, and procedures, whether written or verbal. Conduct ourselves professionally and respectfully.
• Attend daily lineups and participate as requested.
• Take pride in our appearance by arriving to work in a clean and neat uniform and being properly groomed according to Club standards.
• We are open, flexible, and adaptable to taking care of our members' and guests' changing needs.
• Understand service recovery procedures for Member/Guests.

Qualifications

• 1 year of experience in the hospitality business or a similar role.
• Service-oriented mindset and be capable of making every guest feel valued.
• A 'people person' with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience.
• Strong communication skills: verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Exceptional listening skills.
• Competent working with the Microsoft Office suite, including Word, Outlook, and Excel.
• Adaptable to new technology.
• Have a positive attitude and be willing to work as part of a team.
• A multi-tasker, prioritizing time effectively.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.