Tambourine Server / on-call

Job Description

Job Description

Deliver exceptional hospitality by creating memorable dining experiences through friendly, attentive, and personalized service. Build strong guest connections, anticipate needs, and ensure complete satisfaction while confidently recommending and upselling food and beverage offerings. Accurately process orders, deliver meals promptly, and maintain the highest standards of service in a fast-paced environment. Thrive on teamwork, professionalism, and attention to detail to exceed guest expectations and contribute to an outstanding luxury dining experience.

1. Essential Job Functions

• Offers food and beverage to guests making recommendations and performing suggestive selling.
• Enters orders into point of sale system, which relays orders to food pick up area and service bar.
• Runs food and beverages from Restaurant and service bar to designated tables.
• Ensures orders are accurate and presented in a timely manner.
• Prepares and presents an accurate bill, accepts, processes and secures final payment; makes change (is applicable).
• Ensures compliance with all cash handling and bill handling policies and procedures.
• Ready and willing to assist Host/Hostess and runner as situations arise.
• Ensures guests are satisfied with food, beverage and service.
• Performs service recovery when required to ensure complete guest satisfaction.
• Ensure station and table set-ups are complete. Performs opening and closing side work.
• Maintain proper condition and cleanliness of dining areas and servicing equipment.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Adheres to responsible alcohol service guidelines.
• Understands Carillon Miami Wellness Resort menu ingredients, as well as overall operation, philosophy, activities and services in order to better answer guest questions.
• Adheres to Carillon Miami Wellness Resort standards for guest service.
• Refers guest problems or complaints to supervisor according to Carillon Miami Wellness Resort guest problem resolution policy.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Performs other job-related duties as directed.

1. Education, Experience and Skill Requirement

• Must have at least 2-3 years of experience as a server.
• Bi-lingual (English/Spanish) is a plus.
• Ability to learn and master the POS system.
• Able to handle and be responsible for cash transactions.
• ServSafe or Food Handler certified.
• Must be able to read, write and speak English.
• Must possess a personable, cheerful demeanor, be well groomed and be able to remain calm under pressure.
• Guest service skills or training are preferred.
• Must possess pride in Carillon Miami Wellness Resort Standards of food service and be guest-service oriented.
• Must be able to work flexible hours, breakfast, lunch and or dinner shifts, weekends and holidays.