Director of Clinical Services

Role Summary: The Director of Clinical Services is a visionary healthcare leader responsible for ensuring high-quality, patient-centered clinical care 24/7 across multiple care settings. This role champions excellence in elder care by aligning clinical services with best practices, regulatory standards, and a mission-driven approach to care. As a key leader, this individual contributes to organizational growth, staff development, policy creation, and clinical outcomes that make a meaningful difference in patients’ lives.

This is a dynamic opportunity for a nursing leader who thrives in a collaborative environment, values proactive care, and is committed to driving measurable results in quality, safety, and satisfaction.

Duties:

• Promote the organization’s mission, vision, and values in all clinical programs, operations, and team culture.
• Oversee the delivery of 24/7 patient-centered clinical services, ensuring high standards of care across all environments.
• Monitor patient outcomes and guide the team in delivering exceptional clinical care.
• Collaborate with HR and management to recruit, train, and evaluate clinical staff.
• Ensure timely and accurate patient assessments and individualized care plans.
• Develop and manage a 24/7 on-call system in collaboration with the Medical Director.
• Work with leadership to maintain operational efficiency and service excellence.
• Ensure clinical team engagement in collaborative care planning and team meetings.
• Develop and manage nursing services budgets, KPIs, and resource utilization reports.
• Lead and participate in quality improvement initiatives, tracking and analyzing clinical data.
• Ensure compliance with federal, state, and internal healthcare regulations.
• Create and review clinical policies and procedures annually, ensuring alignment with standards.
• Represent the organization in healthcare associations and regulatory committees.
• Collaborate with Medical Director, Operations Director, and leadership teams to ensure consistent, high-quality care.
• Participate in patient/family meetings, staff development, and organizational activities.
• Uphold safety standards and infection control protocols in all care settings.
• Attend ongoing training and maintain all professional certifications.
• Designate a qualified registered nurse to act in your absence.
• In certain states, ensure compliance with state-specific nursing practice acts and documentation standards.
• Perform additional leadership duties as needed.

Required Qualifications:

• Bachelor of Science in Nursing (BSN) required.
• Minimum of 3 years' experience working with elderly or frail populations in acute, long-term, or community-based care.
• Minimum of 3 years of progressive leadership experience in a healthcare setting.
• Strong background in patient-centered care, chronic disease management, and elder care best practices.
• Demonstrated expertise in staff leadership, interdisciplinary collaboration, and clinical education.
• Strong communication, conflict resolution, and team-building skills.
• Knowledge of clinical budgeting, KPIs, and financial resource management.
• Proficiency in electronic health records and Microsoft Office applications.
• Ability to analyze and apply clinical quality improvement data.
• Willingness to lead with empathy, creativity, and a solutions-oriented mindset.
• Reliable transportation, valid driver’s license, and state-required auto insurance.
• Ability to pass all pre-employment screenings including background check, drug test, and health clearance.
• Medically cleared for communicable diseases with up-to-date immunizations.

Desired Qualifications:

• Master’s degree in Healthcare Administration, Nursing Leadership, or a related field.
• Professional certification in a nursing or healthcare leadership specialty.
• Experience in home care, managed care, or long-term care settings.
• 1 year of experience working directly with elderly or frail populations (preferred; training provided if not present).
• Familiarity with innovative, patient-centered models of care.
• Commitment to advancing diversity, equity, and inclusion in the workplace.