Program Assistant - Moms Empowerment

Job Description

Job Description

Description:

Our History

In 1879, Father Bernard Donnelly established Mount St. Bernard’s Orphanage in Kansas City. With that one act of faith, hope and charity, many lives — and a community — were transformed.

And, from that humble beginning a strong tradition of compassionate care and social service took root, thrived, and grew to become Catholic Charities of Kansas City-St. Joseph.

Catholic Charities empowers at risk people to create a pathway out of poverty by alleviating their immediate crises to create stability; then providing robust support to lift them to dignity and self-reliance.

Today, millions of lives have been transformed, in the communities we serve . We have office locations in the Kansas City metro-area, St. Joseph, Missouri, a Food Pantry in Kansas City and another in Cameron, Missouri, while serving a 27-county region.

Our Culture/Mission Characteristics

While performing job duties, staff will:

• Follow the Catholic Social and Moral Teachings in all aspects while performing job duties.
• Work collaboratively to achieve goals and resolve conflict to achieve the greater good.
• Respect the diversity of talents and gifts of others and believe in cultivating those to promote personal and professional development.
• Demonstrate compassion and commitment for helping others improve their own lives .

Mission

Helping people move to a better life through hope-filled care, services, and advocacy; calling all those of goodwill to join us.

Vision

By lifting people in need to the dignity of self-reliance, and encouraging others to help, our communities will become one human family.

Values

Hope/Faith, Trust, Commitment, Collaboration

Benefits

This position is eligible for a comprehensive employee benefits program, including medical, dental and vision plans, STD/LTD fully paid by the employer, 401(k) retirement plan with employer match of employer contributions up to 5% of their annual pay, paid time off including vacation/sick leave accrual, 10 holidays each year, and more! Our office hours are based on a 38-hour compressed work week, Monday - Thursday, 8:00 am to 5:30 pm and our offices are closed on Friday - giving you a three-day weekend in most situations!

Position Title: Program Specialist-Moms Empowerment

Employment Type: Full time (38 hours per week)

Exemption Status: Non-exempt

Program: Children & Families

Reports to: Senior Program Manager, Children and Families

Position Objective

The Mom’s Empowerment Program Specialist provides compassionate, client-centered case management and parent education to pregnant mothers and families through the first year of a baby’s life. The position supports families through comprehensive intake and assessment, individualized goal planning, referrals, public benefits assistance, resource coordination, education, and ongoing support. In collaboration with the Senior Program Manager and Director of Children and Family Services, the Specialist also contributes to community outreach, program coordination, referral systems, documentation, reporting, and quality improvement activities that support effective delivery of Children and Families programs.

This position is based out of the Kansas City office. The pay for this position starts at $23.08 per hour ($45,600 annually). 

After working in the office for the first 90 days, this position is eligible for a remote hybrid schedule (2 days in office and 2 days remote). 

Responsibilities

• Treat clients with dignity, respect and compassion in every interaction.
• Work with the senior program manager to:
• manage and participate in community outreach.
• oversee intakes and client inquiries.
• prepare reports and manage clients and program reporting due dates
• collaborate with the director of children and family services on performance quality improvement tasks
• Oversee agency find help referral system in collaboration with the director of children and family services
• Maintain an adapted caseload of up to 10 active clients.
• Provide specialized case management to adoption minded clients.
• Conduct and document thorough client intakes on individuals and families.
• Develop individualized service plans with measurable goals.
• Provide case management including assistance with public benefits enrollments, goal setting, referrals to community resources, and providing educational support.
• Assist clients with essential needs such as housing, transportation, clothing, food, and baby needs as funding allows.
• Record all services and client interactions promptly in the agency’s electronic database and any required grant systems.
• Ensure documentation meets funder, agency, and Council of Accreditation (COA) requirements
• Maintain confidentiality and adhere to HIPAA guidelines.
• Maintain professional boundaries.
• Participate in team meetings, outreach events, and training opportunities.
• Maintain ongoing communication and regular supervision with the senior manager.
• Build and sustain positive relationships with community partners and referral sources.
• Assist team members and collaborate across departments when needed.
• Adhere to policies and procedures outlined by agency and funding grants when administering services.
• Complete required agency training, funder training, and proactively seek additional professional development opportunities.
• Stay informed on current community resources, public assistance programs, and policy changes that may impact client lives and access to services.
• Represent the program and agency in a professional manner in every interaction.
• Participate in the agency’s annual Second Collection initiative.
• Other duties as assigned.

Qualifications

• Must possess a bachelor’s degree in a related human service field or a Community Worker certification from a DHSS-approved training program. A bachelor's or master's degree in social work is strongly preferred.  
• Bilingual preferred.
• One to two years of direct case management experience preferred.

Additional qualifications

• Excellent communication (verbal and written).
• Superior problem solving and conflict resolution skills.
• Ability to maintain confidentiality.
• Ability to work with a diverse population.
• Ability to consistently meet deadlines and produce timely and accurate data/reports using strong organizational skills.

Minimum Travel Requirements

• Throughout the Diocese of Kansas City-St. Joseph and the State of Missouri.

I understand that as an employee of Catholic Charities I am expected to perform job duties in alignment with the items listed below:

• Follows the Catholic Social and Moral Teachings in all aspects while performing job duties.
• Works collaboratively to achieve goals and resolves conflict to achieve the greater good.
• Respect for the diversity of talents and gifts of others and belief in cultivating those to promote personal and professional development.
• Demonstrate compassion and commitment for helping others improve their lives.
• Uphold our agency’s values: Hope/Faith, Trust, Commitment and Collaboration.