ServiceNow Business Analyst

ServiceNow Business Analyst

Philadelphia, PA (Onsite 4days/week) 6+Months

Responsibilities:

• Strong ServiceNow stakeholder and customer communication.
• Working with the process team to drive out requirements and create user stories.
• Working within the Engineering team to articulate technical challenges and opportunities.
• Participating and contributing to workshops offering best possible solutions.
• Specific ITSM and ITIL experience and exposure.
• A strong background as a Business Analyst.
• A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients.
• Location is in Philadelphia.
• The ability to show evidence that you can work with clients, distill requirements, work in partnership with client ‘s and engineers to deliver solutions, document, and drive signoff.
• Provide post implementation support and gather feedback for continuous improvement.

Qualifications:

• Excellent management and influencing skills full understanding and ability to lead on all ITIL processes.
• Able to work independently without significant supervision.
• Highly analytical in your approach.
• Actively manage application specific enhancements / defects as assigned to the BA.
• University bachelor’s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience.
• Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition.