Training Manager

Messika is looking for a Training Manager.

ABOUT THE MAISON

Messika is a Parisian Haute Joaillerie Maison founded in 2005 by Artistic Director Valérie Messika, who has redefined the codes of modern jewelry by setting diamonds free in motion. Drawing on the legacy of her father, André Messika, a recognized leader in the diamond industry, Valérie Messika has developed a distinctive vision of contemporary luxury.

Behind the iconic Move collection and signature High Jewelry creations, the Maison stands as a singular voice in international luxury, with a presence in more than 550 points of sale across approximately 95 countries.

THE ROLE

Reporting to the President, The Americas , with a functional reporting line to the Global Head of Training in Paris , the Training Manager will be responsible for implementing the Maisons global Training and Retail strategy across the U.S. retail network, including directly operated boutiques, department store locations and retail partners.

This role combines training expertise, hands-on coaching and commercial performance development , ensuring that retail teams have the knowledge, skills and confidence to deliver an exceptional client experience and achieve their sales objectives.

You will work closely with U.S. Retail, HR, CRM and Visual Merchandising teams, as well as Paris Headquarters, to strengthen product expertise, elevate selling techniques, develop clienteling capabilities and ensure consistent execution of Messikas brand standards across all points of sale.

Your main responsibilities will include:

Training Strategy & Delivery

• Develop and implement an annual training calendar aligned with the global Training strategy and the commercial priorities of Messika Americas.
• Design and deliver engaging in-person and remote training sessions to strengthen product knowledge, selling techniques and the overall client experience.
• Coordinate training schedules and communicate upcoming sessions to Boutique Managers, retail teams and department store partners.
• Monitor training attendance, participation and e-learning completion, ensuring all required programs are completed within established timelines.
• Collect feedback following training sessions, evaluate their effectiveness and identify opportunities for continuous improvement.
• Prepare monthly qualitative and quantitative training reports for Americas Retail leadership and the Global Training team in Paris.

In-Store Coaching & Sales Performance

• Conduct regular boutique visits and provide hands-on coaching to sales teams to improve selling skills, client engagement and commercial performance.
• Spend dedicated periods in selected boutiques to address specific business needs and provide targeted support on the sales floor.
• Partner with Boutique Managers to identify individual and team development opportunities, reinforce daily briefing practices and ensure consistent follow-up on coaching actions.
• Coach teams on client consultation, product storytelling, selling ceremony, cross-selling, upselling, objection handling and closing techniques.
• Analyze the impact of training and coaching initiatives on retail performance and identify further opportunities for improvement.
• Collaborate with department store teams and retail partners to ensure consistent execution of Messikas brand and service standards across all points of sale.

Onboarding & Employee Development

• Deliver brand induction training for new hires, introducing Messikas history, values, collections and client experience standards.
• Provide foundational training in product knowledge, store operations, selling skills and customer engagement.
• Facilitate role-playing exercises and practical coaching sessions to prepare new employees for their responsibilities on the sales floor.
• Conduct follow-up sessions throughout the probation period to assess progress and reinforce key learning objectives.
• Ensure all new hires complete the relevant onboarding and e-learning programs within the required timelines.
• Coordinate with HR, Boutique Managers, Retail leadership and the Global Training team to ensure a consistent and effective onboarding experience.

Product Knowledge & Jewelry Expertise

• Deliver training on diamonds, jewelry fundamentals, gemological knowledge and Messikas product expertise.
• Conduct collection-specific training across the Maisons product lines, ensuring teams can confidently communicate product features, craftsmanship and brand storytelling.
• Organize and deliver training sessions for new product launches, seasonal novelties and key commercial collections.
• Promote the completion of product knowledge and expertise e-learning programs.
• Collaborate with the Global Training and Product teams in Paris to adapt learning materials and product information to the needs of the U.S. market.
• Ensure sales teams are equipped to deliver engaging, personalized and technically accurate product presentations, particularly for High Jewelry and high-value client appointments.

Training Needs Analysis & Performance Reporting

• Analyze available retail KPIs, including sales performance, conversion rate, average transaction value, units per transaction (UPT), client retention and Net Promoter Score (NPS), where available.
• Identify performance gaps and translate business results into targeted training and coaching initiatives.
• Develop store-specific training plans based on commercial performance, team capabilities and individual development needs.
• Address key improvement areas, including client consultation, product storytelling, CRM, clienteling, sales conversion and client follow-up.
• Provide structured analyses and actionable recommendations to Americas Retail leadership and Paris Headquarters.
• Monitor the effectiveness of training initiatives and adjust development plans based on results and feedback.

CRM & Clienteling Development

• Train and coach retail teams on effective CRM practices, including the creation, maintenance and accuracy of client profiles.
• Reinforce best practices for client follow-up, appointment preparation and relationship management.
• Support the implementation of clienteling action plans, including personalized client invitations, outreach, follow-up communications and client reactivation initiatives.
• Partner with Retail and CRM teams to strengthen client retention, repeat business and long-term client relationships.
• Guide teams in using available CRM tools and reporting to identify business opportunities and improve client engagement.
• Monitor the adoption of CRM and clienteling practices, identifying development needs and opportunities to strengthen clienteling capabilities across the U.S. retail network.

Mystery Shopping & Client Experience

• Review Mystery Shopping results and identify key areas for improvement across the retail network.
• Partner with Boutique Managers to develop and implement action plans following each Mystery Shopping campaign.
• Provide targeted coaching to address identified gaps in service standards, selling techniques and client experience.
• Monitor the implementation of corrective actions and assess progress over time.
• Share key findings, recurring challenges and improvement recommendations with Americas Retail leadership and the Global Training team.

Events, Commercial Activations & Store Openings

• Provide on-site training and sales support during trunk shows, High Jewelry events, pop-ups, in-store activations and key commercial periods.
• Support sales teams in preparing for and delivering exceptional experiences for high-net-worth individuals (HNWIs) and High Jewelry clients.
• Coach teams on event preparation, client outreach, appointment management, product storytelling and post-event follow-up.
• Participate in new boutique openings and new point-of-sale launches, ensuring teams are trained and operationally ready ahead of opening.
• Identify immediate training needs during key commercial events and provide hands-on support to maximize sales opportunities.

HQ Collaboration & Local Market Insights

• Share regular feedback with the Global Training team in Paris regarding U.S. market trends, client expectations, retail challenges and training needs.
• Identify opportunities to enhance global training programs based on local business requirements and client behavior.
• Provide qualitative and quantitative insights gathered through boutique visits, coaching sessions, training evaluations and Mystery Shopping results.
• Act as a key liaison between the Americas retail network and Paris Headquarters, ensuring alignment between global training strategy and local execution.
• Contribute to the continuous improvement of training tools, programs and methodologies across the region.

PROFILE

• You have 3+ years of experience in luxury retail, retail training, sales coaching or a similar role, ideally within the luxury industry.
• Experience in jewelry, watches or high-end fashion is strongly preferred, and knowledge of diamonds and fine jewelry is a plus.
• You have proven experience designing and delivering training programs, facilitating learning sessions and coaching retail teams.
• You have a strong understanding of luxury retail standards, selling techniques, client experience, CRM and clienteling best practices.
• You have strong commercial acumen, with the ability to analyze retail KPIs and translate business priorities into actionable training plans.
• You have excellent communication, presentation, facilitation, writing and analytical skills, with the ability to engage and influence diverse audiences.
• You are comfortable building trusted relationships with Boutique Managers, sales teams, retail partners and senior stakeholders across different functions.
• You are highly organized, proactive and detail-oriented, with the ability to manage multiple projects and priorities simultaneously.
• You have advanced proficiency in Microsoft Excel and PowerPoint, with strong working knowledge of Microsoft Word.
• You are fluent in English. French is a plus, given the Maisons French heritage and the roles close collaboration with Paris Headquarters.
• You are willing and able to travel regularly across the U.S. to support boutiques, department store locations, retail partners and key commercial events.
• You are adaptable, hands-on and autonomous, with the ability to operate effectively in a fast-paced, international luxury retail environment.
• A genuine passion for luxury jewelry, a strong sensitivity to the Maisons brand identity and a service-oriented mindset are essential.

At Messika, we are committed to promoting diversity and valuing the unique backgrounds, perspectives and talents of our employees. We believe that diversity drives innovation and collective success.

All our positions are open to candidates with disabilities.