Customer Care Manager - State Farm Agent Team Member

Customer Care Manager – State Farm Agent Team Member (Ian Minnigerode's Agency)Are you the kind of person who keeps everything running smoothly, loves helping people, and knows how to stay organized in a busy office? If yes—you'll fit right in! We're looking for a Customer Care Manager who brings great customer service, professionalism, and positive energy to our team.What You'll Do (Daily Responsibilities)Run the day-to-day office operations to keep workflows smooth and efficientManage calendars & scheduling (appointments, meetings, conferences)Answer incoming calls with excellent phone etiquette and a friendly, professional toneGreet visitors and direct them to the right placeSupport, train, and coach the team to work smarter and succeedFollow company policies and procedures to ensure compliance and quality serviceWhat We're Looking ForStrong organization and multitasking skillsExperience with scheduling tools, phone systems, and office technology (or quick learning ability)Excellent communication skills (verbal + written)A customer-first mindset and professional attitudeAbility to stay calm, focused, and helpful in a fast-paced environmentWhy You'll Love It HereNo nights or weekends (ever!) — enjoy work-life balancePaid holidays & PTOSimple IRA with 3% matchHealth, Dental & Vision benefitsGrowth opportunities in a fast-growing agency that promotes from withinReady to lead, organize, and deliver great service? Apply now and join a team that values you and helps you grow! Compensation: $55,000.00 - $68,500.00 per yearAbout Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.Our office is located in Sunset Hills.If you want a career, not a job, then we encourage you to apply.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.