Permanent Supportive Housing Case Manager

Essential Job Responsibilities .

Permanent Supportive Housing and Other Housing Opportunities

Specific Duties:

• Conduct interviews and assessments leading to program qualification.
• Work with the Coordinated Entry Lead Team, other external referral sources, and internal Connections Case Managers to intake new participants.
• Work with the Housing Navigator and local landlords to monitor housing and advocate for participants; advocate for participants to help participants maintain housing.
• Provide ongoing case management to individuals who have experienced homelessness with support and comprehensive goal planning around educational, employment, budgeting, housing, health and wellness, and children’s educational goals.
• Assist participants in identifying and locating services that will help them implement their goals.
• Develop and maintain working knowledge of community resources related to case management.
• Maintain contact with other service providers and participate in planning and service coordination meetings as needed.
• Advocate to ensure participants receive fair and consistent services and public benefits to which they are entitled.
• Work with participants to enroll in public benefits to which they are entitled.
• Support clients in working to increase income through linking to resume/interview workshops, individual job-readiness coaching, enrollment in college or vocational training, and job-training programs to facilitate skills training.
• Teach participants how to properly organize and maintain household, basic safety skills, and routine home maintenance
• Teach practical financial skills, including developing a household budget, paying bills in a timely manner, opening and maintaining a bank account
• Support clients moving into stable long-term housing.
• Advocate for and actively assist residents in obtaining services (e.g., health, mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance, home-based services, training, medical services, mentoring, and socialization).
• Keep accurate, complete, and up-to-date client files and HMIS data.
• Prepare reports and other paperwork per established program standards.
• Participate in regular staff, case staffing, in-service, and other meetings.
• Maintain relationships with other service providers and participate in the planning, service coordination, and activities of meetings as needed.
• Attend all City of Evanston Permanent Supportive Housing calls.
• Work with case managers in other programs.
• Plan and implement family programming along with Case Managers in other Connections programs.
• Implement trauma informed care and harm reduction best practices.
• Adhere to the Core Values and Code of Conduct for Connections for the Homeless.
• Perform other duties as assigned.

Caseload Management:

• Oversee as a team with Housing Services Manager of Permanent Supportive Housing the delivery and evaluation for PSH programming to ensure all deliverables are met.
• Maintain an average annual active caseload as assigned by Management.
• Act as a liaison when required to ensure that clients are properly referred to agency programs or external services in order to remove barriers to treatment and care.

Service Planning and Documentation:

• Ensure all documentation is timely, accurate, legible and clear.
• Empower clients to participate in their treatment planning as needed.
• Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
• Input client information using electronic data entry according to agency and departmental guidelines.
• Maintain an accurate record on time sheets reflecting time spent on program worked.
• Prepare necessary program reports and records as requested by the supervisor and/or manager.

Manage Resources:

• Maintain comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.
• Support billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, Provide Enterprise, CareWare, HIMS, NextGen and client electronic health records).
• Participate in staff training sessions within the timeframes specified and as required by the agency and the funding source.

Community Involvement:

Participate in agency developmental activities as requested.

Other duties as assigned.

Safety:

Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.

Understand and appropriately acts upon assigned role in Emergency Code System.

Understand and perform assigned role in the agency’s Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassure an understanding of the request and provide appropriate options or resolutions.

Competency

Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered.

Commitment

Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed.

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure a prompt and effective response is provided.

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work is usually performed in an office setting.

Other

Participate in health center developmental activities as requested.

Other duties as assigned

Education:

Bachelors degree in social services or related field is required.


Experience:

At least three years of experience of case management, working in social services, preferably with individuals or families impacted by homelessness, mental health and/or substance abuse populations, by domestic violence, or participants impacted by trauma.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.