Dispatcher

Job Description

Job Description

LifeStar Response is currently we are seeking an experienced Dispatcher to become valued members of our team!

The successful Dispatch candidate is responsible for dispatching and ensuring all transport request are met in a timely manner. Duties may include, but are not limited to:

• Ensuring that all transport requests are picked up in a timely manner.
• Ensuring all crews are accounted for at all times.
• Ensuring that callers are notified of any delays in transports.
• Updating the schedule throughout the shift.
• Problem solving.
• Dispatching of transport requests and relaying appropriate information to field crews.
• Perform all duties of the customer service representative.

 

Education and/or Experience:

• A minimum of 1 year experience in either Paratransit or EMS Dispatch preferred
• Must have a strong aptitude for computer database programs and spreadsheet software.
• Must be able to multitask and prioritize in a fast-paced environment.
• Effective, efficient and clear communication is required
• The ability to establish rapport and trust in team environment.
• Superior Customer Service skills a must
• High school diploma or general education degree (GED) required.
• Emergency Medical Technician-Basic certification preferred.
• Experience in data entry and general operating knowledge of Microsoft 2000 and XP preferred.
• Must exemplify the highest performance standards, initiative, excellent communication skills, and positive, professional attitude and appearance.

 

This is a Full Time position at the Annapolis Junction base. The shift available is 1700-0500 on a rotating schedule.  This position offers an excellent hourly rate and Medical, Dental, Vision, 401k, and PTO.

LifeStar Response is an Equal Opportunity Employer committed to the value of workforce diversity. LifeStar Response will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized