Technology Support Specialist (Infrastructure Platforms)

Salary: $61,000 - 101,000 per year Requirements:

• Up to six months of experience solving problems and providing first-contact end-user support in real time, including hardware, software, and network issues
• Working knowledge of enterprise-authorized AI tools for end-user support workflows, with careful validation and awareness of data sensitivity
• Ability to review AI-assisted troubleshooting suggestions before acting, escalate when uncertain, and follow security and data-handling expectations
• Exposure to support communication and resolution tools, such as live chat, incident and service request management, and runbooks
• Baseline knowledge of common technology operations issues, including hardware components and networking concepts
• Ability to balance tasks and document outcomes
• Familiarity with troubleshooting hardware, software, and technology systems
• Ability to document issues, procedures, and root-cause analysis

• Provide first-line support for hardware, software, and technology issues through live chat and service requests, using diagnostic tools and established methods to identify and resolve problems while minimizing downtime
• Use enterprise-authorized AI tools to assist with issue triage and knowledge capture, validate generated content, and handle data according to its sensitivity and security requirements
• Apply developing knowledge of hardware, networking, and operational management to support and maintain technology systems
• Identify opportunities to optimize processes and procedures, and share feedback on potential solutions

• AI
• Hardware
• Support
• Marketing
• Network
• Security

More:

We are collaborating with hackajob to connect exceptional professionals with this Technology Support Specialist role at J.P. Morgan Chase, within Corporate Sector Infrastructure Platforms Data Center Services team. You will contribute to a reliable technology experience in a dynamic environment and help us continually improve service delivery and customer satisfaction. Our professionals in Corporate Functions support the wider business across areas including finance, risk, human resources, and marketing. We offer competitive compensation and, for eligible roles, incentive pay and a broad benefits package that may include healthcare, wellness services, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching. We are an equal opportunity employer committed to diversity, inclusion, and reasonable accommodations.

last updated 42 week of 2026