Systems Support Technician

Summary CyrusOne is a global enterprise data center collocation provider dedicated to increasing the availability and efficiency of our customers' mission-critical business applications and safeguarding their data in our highly secure data centers. Under the direction of the Sr. Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 data center environment. Performance Expectations Safety – Proactively works to improve safety Communication Skills – Verbal, written, and comprehension Project Leadership – Ability to organize, prioritize, and expedite projects from conception to closure. Problem Identification / Resolution – Ability to identify malfunctions and deviations in equipment performance and control. Supervision Required – Ability to interface effectively with managers and more experienced technicians as well as work independently when necessary. Decision Making Capability / Impact – Ability to make the best choice with the available information at hand. Experience, training and understanding being pertinent factors. Analytical – Uses diagnostic equipment and known methodologies to correctly diagnose problems. Teamwork – Promotes and encourages success as a team. Actively participates in group activities, PMs and projects, works for the best outcome of the group. Technical Expectations and Essential Duties and Responsibilities Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the operations of the data center as well as any non-DC space(s) assigned. Knows and understands the building operations rules for the building(s) under his care and as provided by the Sr. Facility Manager. Performing related services such as janitorial tasks, inventory management, and internal departmental tasks as required. Fulfilling other duties as assigned and directed by the Sr. Facility Manager. Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work. Works with safety, security and clients, reporting potential problem areas to management as applicable. Receives OJT and other specialized training in areas of specialization. Provides equipment evaluations or suggestions for scope of work for outside contractors as needed. Performs duties to ensure that high standards of workmanship are being met. Make sure that you are aware of and comply with company, government and client policies, procedures and regulations as provided by the Assistant Chief and Chief Engineer. Complies with all corporation, and EHS requirements and programs, as provided. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The fundamentals listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience 0 – 2 years experience in operations & maintenance roles or customer service experience. Must be able to use personal computers. Certificates, Licenses, Registrations None Work Environment Fast paced environment. Some stress may occur at times. Must be able to lift 50 pounds. Must be available for after-hour work needs. EEO Statement CyrusOne is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please refer to the applicable laws. CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. #J-18808-Ljbffr