Customer Care Advocate

Title: Customer Care Advocate - Oriskany Group Life Products

Max Pay Rate: $20/hr

Location: Oriskany

Training Details

Type: In Person

Training Hours: MondayFriday, 8:30 AM 5:00 PM EST (30-minute lunch)

Post-Training Schedule

• Must be flexible to work MondayFriday, 8:00 AM 11:00 PM EST
• Shifts may change based on business needs
• Schedules will be assigned via a ranking system based on training performance
• Candidates will bid on available shifts across operating hours

Experience Requirements

• High school diploma or equivalent required
• 13 years of customer service or related experience preferred
• Work is performed under immediate supervision of a supervisor

Work & Technology Requirements

• Role is virtual with required in-person training
• Associates located near an office may be required to report onsite 1 day per month or during home connectivity issues
• Must have:
• High-speed internet (500650 kbps minimum)
• Wired ethernet connection (Wi-Fi and hotspots not allowed)
• Quiet, secure workspace
• Must be comfortable using video for:
• Interviews
• Coaching
• Weekly meetings
• Virtual training

Schedule Policy Reminder

• No planned time off during training period until nesting is completed

Post-training scheduling is based on performance rankings including:

• Attendance
• Ability to use reference materials
• Class participation
• Interpersonal skills
• Grasp of material
• Decision making
• Confidence level
• Ownership of learning
• Technical skills
• Adaptability and flexibility

Responsibilities / Expectations

• Respond to customer inquiries via phone, delivering excellent service to customers seeking or managing life insurance policies through their employer
• Follow established guidelines and procedures to complete tasks
• Process transactions, prepare correspondence, and resolve customer requests

Common Customer Inquiry Topics

• Enrolling in or modifying life insurance coverage
• Beneficiary updates
• Policy provisions (coverage details, age reductions, exclusions, etc.)
• Continuing coverage after retirement or leaving an employer
• Status of requests
• Billing inquiries

Akansha Pandey

Recruiting Partner

Americas Recruiting Technology

HAYS Working for your tomorrow

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