Senior Technical Adoption Specialist, Enterprise Systems
Autodesk
Senior Enterprise Systems - Technical Adoption Specialist
Autodesk Customer Technical Success is seeking highly motivated, trusted advisors to help our Enterprise & Business subscription customers optimize their product investment and achieve measurable business outcomes.
As the Senior Enterprise Systems - Technical Adoption Specialist, you will provide top-level technical expertise to our customers. You must possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Cloud API's, Single Sign-On setup, SCIM setup, network infrastructure and deployment packaging technologies.
The Enterprise Systems Technical Adoption Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.
Responsibilities
- Maximize the success and return on investment for our strategic customers
- Deliver professional and customized proactive support services
- Help customers achieve their business goals while maximizing the use and adoption of our solutions
Minimum Qualifications
- Bachelor's degree or equivalent experience in Computer Science or related field
- Minimum of 3 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients
- Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows
- Good understanding of methods, ability to construct and send requests to API's and ability to handle JSON responses returned by API's
- Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments
- Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)
- Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting
- Experience scripting using VB, PowerShell,.NET, Python, C, or C++ is a plus
- Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience
- Excellent team player enjoying supporting and interacting with other members of a shared responsibility team
- Experience with Autodesk Platform Services is a plus
- Prior experience working within AEC and/or M&E a plus
Vacancy posted 1 day ago
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