Bilingual Member Relationship Specialist

Job Description

Job Description

Bilingual Member Relationship Specialist

Location: Lake Charles, LA

Start Date: July 20th

Pay: $19.00 – $27.45/hour (dependent upon level of experience)

About the Opportunity

We are seeking a Bilingual Member Relationship Specialist (English/Spanish) to join a growing, community-focused credit union expanding across Louisiana, Texas, and Colorado. This is a highly member-facing role focused on delivering exceptional service, building meaningful relationships, and helping members improve their overall financial well-being.

This is an excellent opportunity for candidates with strong customer service experience who are passionate about financial services, relationship building, and helping others achieve their financial goals.

What You’ll Do

• Deliver a consistent and exceptional member experience with every interaction.
• Build strong relationships by conducting needs assessments and recommending tailored financial products and services.
• Advise members on financial wellness topics including savings, debt management, credit building, lending options, and digital banking tools.
• Assist members with loan applications, including document review, credit history gathering, and coordination with lending teams.
• Process daily financial transactions (cash and checks) accurately while adhering to policies, procedures, and fraud prevention standards.
• Perform proactive outreach to members and prospects to deepen relationships and generate new business opportunities.
• Partner with internal teams and external resources (including mortgage and lending partners) to support members’ financial goals.
• Participate in branch business development efforts, including community events and lead follow-up.
• Support branch operations, including ATM servicing, daily balancing, audits, and reporting activities.
• Serve as a resource for team members and assist with training as needed.

Required Qualifications

• Bilingual in English and Spanish (required).
• 1+ years of customer service experience (banking or financial services preferred).
• Strong conflict resolution and problem-solving skills.
• Experience with Microsoft Office and general computer systems.
• High attention to detail with strong data entry accuracy.
• Ability to multitask in a fast-paced, member-focused environment.

Preferred Qualifications

• Previous credit union or banking experience.
• Experience supporting lending or loan processing.
• Sales, outreach, or relationship management experience.

What You’ll Bring

• A passion for delivering outstanding customer service.
• Strong interpersonal and communication skills.
• The ability to build trust and long-term relationships with members.
• A proactive, solutions-oriented mindset.

Work Environment

• Branch-based, member-facing role.
• Extensive computer use (up to 8 hours per day).
• Frequent communication via phone and digital platforms (Teams, Zoom, etc.).
• Occasional lifting (up to 20 lbs).
• Collaborative, team-oriented environment.

Why Join

• Opportunity to make a direct impact on members’ financial well-being.
• Supportive, growth-focused credit union environment.
• Career development and advancement opportunities.
• Exposure to lending, financial advisory, and branch operations.

Business Impact

• Strengthens member relationships and long-term loyalty.
• Drives branch growth through referrals and outreach.
• Ensures operational accuracy, compliance, and fraud prevention.
• Supports members in achieving financial stability and success.

Upon review of your application, a TEKsystems recruiter may contact you via phone or email to schedule an interview!

Job Type & Location

This is a Contract to Hire position based out of Lake Charles, LA.

Pay and Benefits

The pay range for this position is $19.00 - $27.45/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lake Charles,LA.

Application Deadline

This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.