Health Information Team Lead

Health Information Team Lead

The Health Information Team Lead provides daily operational leadership and support for the Health Information Management (HIM), Release of Information (ROI), Scanning, and Transcription departments. This position coordinates daily workflows, serves as the primary resource for staff, provides training and coaching, monitors productivity and quality, assists with scheduling and staffing coverage, and promotes compliance with organizational policies and regulatory requirements. The Team Lead partners with the HIM Manager to improve operational efficiency, implement process improvements, and ensure exceptional customer service across all assigned departments.

Essential Functions

• Coordinates daily operations for the HIM, Release of Information, Scanning, and Transcription departments by monitoring workloads, prioritizing assignments, ensuring appropriate staffing coverage, coordinating transcription workflows, and maintaining efficient operations and service standards. - 35%
• Serves as the department's lead resource by providing guidance, answering questions, training and onboarding employees, mentoring staff, communicating process changes, resolving operational issues, and promoting teamwork and customer service excellence across all assigned departments. - 25%
• Monitors departmental quality, productivity, and compliance, including turnaround times, transcription accuracy, and adherence to HIPAA, organizational policies, accreditation standards, and federal and state regulations. - 20%
• Performs quality reviews and drives process improvement by identifying workflow improvements, assisting with implementation of corrective actions, and supporting continuous process improvement initiatives. - 5%
• Assists the HIM Manager and Supervisor with scheduling, productivity reporting, interview participation, employee coaching, departmental meetings, implementation of new workflows and software enhancements; serves as department lead in the manager's absence. - 5%
• Maintains departmental supplies and equipment, responds to internal and external customer inquiries, and assists with resolving complex HIM, ROI, scanning, and transcription issues. - 5%
• Supports departmental and organizational initiatives as assigned, contributing to broader HIM and organizational goals. - 5%

Knowledge, Skills & Abilities

• Working knowledge of HIPAA, HITECH, and other federal and state regulations governing health information privacy, security, and release.
• Familiarity with electronic health record (EHR) systems (e.g., Epic) and document imaging/scanning platforms.
• Strong organizational and time-management skills with the ability to coordinate multiple workflows and competing priorities.
• Effective verbal and written communication skills, with the ability to train, coach, and provide constructive feedback to staff.
• Sound judgment and problem-solving skills, with the ability to identify issues and recommend or implement solutions
• Proficiency with Microsoft Office and standard office/productivity software.

Work Experience

• 1-3 years - in Health Information Management, Release of Information, Scanning, or Transcription operations - Required
• 1-3 years - prior lead, supervisory, or demonstrated informal leadership experience - Preferred

Licenses and Certifications

• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential - Preferred

Physical Demands/Working Conditions

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Please note that when carrying or lifting anything at or above 50 lbs - especially if doing so overhead - this action needs to be completed with assistance of others or appropriate lifting equipment Hazard statement: Employees (particularly those in a clinical setting) may have potential exposure to hazardous drugs, chemicals, and blood or body fluids as part of routine job duties or incidental contact within the healthcare environment. Exposure risk may occur through direct patient care activities, handling of medications or specimens, equipment cleaning, waste disposal, environmental services, maintenance activities, or presence in clinical areas. All employees are expected to follow applicable established infection prevention, hazardous drug handling, chemical safety, and personal protective equipment (PPE) policies to minimize exposure risk and ensure a safe work environment.

Physical Demand - N/A - Rarely - Occasionally - Frequently - Constantly

Sit - X

Stand - X

Walk - X

Drive - X

Climb (Stairs/Ladders) - X

Bend (Neck) - X

Gross Manipulation (Hands/Arms) - X

Squat - X

Kneel/Crawl - X

Twist/Turn (Neck) - X

Twist/Turn(Waist) - X

Lift/Carry 0-10 lbs. - X

Lift/Carry 11-25 lbs. - X

Lift/Carry 26-35 lbs. - X

Lift/Carry 36-50 lbs. - X

Lift/Carry 51-75 lbs. - X

Lift/Carry 76-100 lbs. - X

Lift/Carry > 100 lbs. - X

Push/Pull up to 10 lbs. - X

Push/Pull 11-25 lbs. - X

Push/Pull 26-35 lbs. - X

Push/Pull 36-50 lbs. - X

Push/Pull 51-75 lbs. - X

Push/Pull 76-100 lbs. - X

Push/Pull > 100 lbs. - X

Reach (Above shoulder level) - X

Reach (Below shoulder level) - X

Simple Grasping (Hands/Arms) - X

Fine Manipulation (Hands/Arms) - X

Gross Manipulation (Hands/Arms) - X

Vision Requirements

Physical Demand - N/A - Rarely - Occasionally - Frequently - Constantly

Color Discrimination - X

Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - X

Distance Vision (Correctable to Snellen chart 20/40 binocular) - X

Hearing Requirements

Physical Demand - N/A - Rarely - Occasionally - Frequently - Constantly

Hears Whispers < 3 feet - X

Hears Whispers 3-8 feet - X

Working Environment

While performing the duties of this job, the associate is required to work within the selected working environments.

Working Condition - N/A - Rarely - Occasionally - Frequently - Constantly

Extreme cold - X

Extreme heat - X

Humidity - X

Wet - X

Noise - X

Hazards - X

Travel Requirements

Estimated Amount - Brief Description

5%

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Healththey're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.