Operations Supervisor

Operations Supervisor

ShipMonk is the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

ShipMonk is seeking an Operations Supervisor to directly manage daily fulfillment operations and lead a team of 2530 fulfillment associates at our Pittston, PA facility. Across our network of 12+ global fulfillment centers, we execute daily high-volume e-commerce fulfillment for over 1,500 brands.

This is an operational optimization role. Rather than executing a static, corporate-mandated playbook, you will directly influence, test, and implement standard operating procedures (SOPs) to reduce cycle times, minimize travel waste, and eliminate quality defects on the floor.

We prioritize internal progression based on measurable output and team development metrics. Supervisors who meet throughput targets and successfully cross-train their teams step directly into Senior Supervisor and Warehouse Manager tracks.

What We Offer

• Unlimited Paid Time Off (PTO)
• Comprehensive Medical, Dental, and Vision Benefits
• Monthly Performance Bonus Structure tied directly to department KPI achievements
• Internal Promotion Pathways backed by active leadership development

Key Responsibilities & Daily Deliverables

• Shift Optimization: Launch daily shifts with structured team huddles to allocate labor, establish production targets, clear backlogs, and enforce safety protocols.
• Real-Time KPI Management: Monitor and adjust intra-day labor allocation to meet or exceed throughput, units per hour (UPH), accuracy, and safety benchmarks.
• Floor Coaching: Conduct active, real-time performance coaching on the floor to improve individual associate metrics and accelerate onboarding ramp times.
• Cross-Functional Coordination: Resolve cross-department bottlenecks immediately to maintain seamless hand-offs between receiving, picking, packing, and shipping.
• Continuous Improvement (CI): Analyze daily shift data to identify root causes of operational friction, propose targeted process modifications, and execute approved adjustments.
• Facility Compliance: Maintain strict adherence to OSHA safety regulations, equipment maintenance schedules, and 5S cleanliness standards.

Candidate Requirements

Required Qualifications

• Experience: Minimum of 2 years of direct supervisory experience leading teams within a warehouse, distribution, manufacturing, or logistics environment.
• Data Literacy: Experience analyzing operational reports, identifying variances, and executing root-cause analysis.
• Communication: Ability to deliver clear performance metrics, operational goals, and actionable feedback to a large team.
• Availability: Capability to work flexible schedules, including weekends, holidays, or required overtime based on peak volume demands.
• Physical Demands: Ability to stand and walk for the duration of a shift and lift up to 50 lbs.

Preferred Qualifications

• Experience utilizing Warehouse Management Systems (WMS) or Inventory Management Software.
• Associate's or Bachelor's degree in Supply Chain Management, Logistics, Operations, Engineering, or a related technical field.
• Military leadership experience (NCO-level or equivalent).

Definitive Milestones for Success

First 30 Days

• Complete full onboarding on Pittston's WMS and workflow processes.
• Map the baseline performance metrics of your 2530 associate team.
• Identify and document one specific process bottleneck within your department.

First 90 Days

• Demonstrate measurable upward trends in your department's primary KPIs (UPH, accuracy, safety).
• Standardize and implement at least one approved workflow or layout optimization.
• Establish clear performance baselines and development targets for all direct reports.

Year One

• Meet or exceed department throughput targets through a peak retail season.
• Build a self-sustaining shift structure with cross-trained associates qualified for step-up responsibilities.
• Deliver repeatable operational metrics that establish your department as a network benchmark.

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutionsall with a merchant-first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the UK, and Mainland Europe. We never outsource, ensuring quality and consistency. Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do bestgrowing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.