Customer Service Specialist
$55k - $60kAutonomy Staffing
Customer Service Specialist
Renton, Washington, United States
Job Title
Customer Service Specialist (Order Entry & Payment Processing) Contract-to-Hire 6 months
Company
Renton-based manufacturer
Location
Renton, WA (Fully On-site)
Schedule
MondayFriday, 8:00am5:00pm (flexibility within ~1 hour)
Employment Type
6-month contract-to-hire (long-term opportunity)
Pay
$55,000$60,000/year (approx. $26.50$29.00/hr )
Overview
Were hiring a Customer Service Specialist to support a small, collaborative team (810 people). This role is primarily email/inbox management, order/data entry, and basic payment processing , with light phone coverage. Youll work mainly in Microsoft Outlook/Teams , and youll learn an older ERP System ( Epicor 10) on the job.
Responsibilities
Daily order processing and accurate entry of orders/purchase orders in the ERP
Manage a shared Outlook inbox : respond to product/order/payment inquiries and keep the inbox cleared/organized
Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed
Basic payment processing (credit card payments via payment link or by phone)
Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)
Support simple reporting/admin tasks (basic Excel reports, internal coordination)
What Theyre Looking For (Top 3)
Personable team fit (small team, customer-first mindset)
- Strong attention to detail (order entry / purchase order data accuracy)
- Solid office admin skills (Outlook/Teams-heavy workflow, organization, follow-through)
Required Qualifications
Experience in customer service plus order processing / data entry
Experience handling payments (credit card processing / payment links / invoices)
Strong written communication (email-first role) and comfort multitasking
Proficiency with Outlook/Teams and basic Excel/Word
Preferred
Experience with ERP software (Epicor a plus; not required)
Manufacturing/distribution/customer support background
Conversion Benefits (once hired full-time)
Upon conversion to full-time, the client offers a competitive benefits package including:
Medical, dental, and vision
401(k) with company match
20 days PTO annually + holidays
Ongoing training and development
Vacancy posted 4 days ago
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