Senior CX Operations & Experience Leader
FIGS
FIGS, Inc. is seeking a Senior Manager of Customer Experience to drive operational excellence across CX operations and partnerships with internal teams and vendors. You will own day-to-day CX health, ensure SLA delivery, and lead programs to protect customers and elevate trust.
The role oversees fraud and risk, customization, and loyalty initiatives, translating CX strategy into consistent execution. You will use data and insights to optimize the end-to-end journey and foster advocacy for FIGS.
#J-18808-LjbffrVacancy posted 1 day ago
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