Chronic Disease Nurse Supervisor

Position Summary The Chronic Disease Nurse Supervisor oversees the Chronic Disease Case Management (CDCM) Nurses who provide chronic disease education and case management support to both primary care patients and clients/patients living with HIV. The supervisor also provides support and oversight for planning, implementation, and evaluation of the coordinated Care Remote Care services. This role works with the clinical Director of Coordinated Care, Director and Assistant Director of Remote Care management, Chief Nursing Officer, and is under the general supervision of the Chief Medical Officer and/or Primary Care Providers. The supervisor will assist in enrolling referred and participating patients in the Remote Care Services via phone, telehealth, secure messaging, or in person, and support HIV+ clients for case management services and support. The supervisor ensures all required paperwork, screenings, and education remain current and are completed in a timely manner, providing frequent monitoring, documentation, follow-up, and collaboration with the patient’s care team. This position demands the ability to interact with Federal, State, and local agencies to maximize resources and achieve program development goals. Essential Functions Supports the operation and progression of designated Coordinated Care Remote services. Supports the selection and ongoing review of platforms, vendors, equipment, and educational materials to ensure department staff are meeting the needs of the target population. Assists with developing and directing the implementation of the annual program evaluation plan and performance improvement activities. Participates in the center’s quality improvement activities and performs duties in accordance with applicable standards. Assists in tracking the success of quality initiatives. Guides and directs the activities of the Chronic Disease Case Management Nurses and other appropriate members of the Coordinated Care team; is the manager/leader of the Chronic Disease Care Management Nurses in assigned clinics and is responsible for performance evaluations, discipline as needed, and supervision of direct care services provided by staff. Collaborates with nurses and providers to determine process changes aimed at streamlining productivity. Provides education and in‑services to nursing staff as appropriate. Ensures services are provided in an individualized and economical manner. Develops and maintains relationships and partnerships with community groups, payors, and potential referral sources. Coordinates and supports the efforts of the Remote Care Management Team in providing total patient care. Communicates with staff through verbal or written reports to keep staff current on patient progress, needs, and concerns. Assists with policy and procedure revisions related to the programs. Represents Arcare as a member of special committees when appropriate. Performs all job duties in compliance with Arcare Safety and Infection Control Policies. Assists in training staff regarding their participation in quality improvement activities of the organization. Assists in special projects as directed by the Coordinated Care Leadership staff. Promotes customer‑driven excellence as a driver of organizational services. Provides patient‑centered care that incorporates culturally and linguistically appropriate services. Educates patients about health maintenance activities, adoption of healthy behaviors, and support services available in the community. Communicates with patients and families about health care issues and the importance of developing self‑management goals and healthy behaviors. Assists in coordinating seamless transitions of patient care across multiple care settings by supporting the combined expertise of care team members. Employs active listening techniques during interactions with patients, families, and team members. Utilizes quality data to identify process changes that will improve individual patient and population management. Uses health information systems efficiently to manage and improve care at the individual and system levels and to ensure the delivery of timely and accurate information. Incorporates quality indicators for specific disease states and patient variables into patient care plans. Other job duties as assigned. Skills & Abilities Education: Registered Nurse Experience: At least two years of experience in nursing, with management experience preferred. Computer Skills: Microsoft Word and Excel; customized software; ability to learn and adapt to changing technologies and electronic record‑keeping systems. Certificates & Licenses: Current RN license in the appropriate state required; CPR and TB certification required at hire date and annually thereafter. Other Requirements: Ability to relate effectively with the public, perform several duties of the department, organize and achieve goals in a busy setting, communicate with internal and external stakeholders, and willingness to attend continuing education related to this role. Company Paid Benefits Health, dental, and vision insurance Paid time off (sick and vacation, up to 96 hours accrued annually) Eight paid holidays One floating holiday One birthday holiday Life insurance Long‑term disability Free Arcare clinic benefits for employees with Arcare health insurance Retirement plan (401(k) with company matching up to 200% of 4% after 1 year of employment) Additional supplemental and family coverage available Equal Opportunity Employer Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr