Patient Access Navigator

Providing exceptional patient access support, the full-time Patient Access Navigator II will facilitate access to various physician and radiology services during overnight shifts in a remote environment. Key responsibilities Manage patient access inquiries and escalations, ensuring a seamless experience across the provider network Support the Access Center management team with onboarding, training, and quality monitoring initiatives Act as a subject matter expert, delivering technical and operational support for systems and training programs Required qualifications High School diploma or equivalent required Minimum of 2 years of experience in a customer service, contact center, or scheduling role, preferably in healthcare 1-2 years of preferred experience with Acombina and strong technical proficiency in EPIC, Outlook, IDX, Excel, and Word Knowledge of central scheduling, medical terminology, and insurance verification is preferred Ability to work varied hours and adapt to changing business needs