Program Supervisor

Refugee Program Coordinator

Join us in this incredible work and be a miracle to someone today

Our Refugee program assists individuals that have been granted refugee status. We assist refugees who are new to our country to quickly gain independence and become productive members in their new community.

Job Summary: Coordinates the daily functions of the Preferred Communities (PC) Program, including working with clients, providing staff direction and completion of administrative duties for assigned department(s). The Preferred Communities Program affords vulnerable refugees and refugee beneficiaries intensive case management (ICM) services for a fixed term to overcome the barriers they might face on the path to integration and self-sufficiency.

Essential Duties:

1. Provides oversight to the daily activities of staff within the PC Program. Works with staff to assign cases, resolve issues, train and otherwise focus on the smooth operation of the unit. Ensures the PC Program is operated according to the Office of Refugee Resettlement (ORR) PC Program Guidelines.
2. Coordinates services with supervisor and other departments/units as needed or directed.
3. Provides support and assistance to PC Special Medical Coordinator during periods of heavy caseload: assists with appropriate intakes, assessments, and coordination of service provision; assists with tasks identified in client's service plan, assists with crisis intervention as appropriate and needed. Assists assigned staff to maintain minimum monthly contact with clients as needed.
4. Acts as PC liaison within organization, answering questions and resolving issues as they arise with the assistance and guidance of supervisor. Works in conjunction with supervisor to ensure department responses are appropriate and accurate. Ensures documentation as outlined by contract, agency guidelines and/or other established procedures.
5. Collaborates with partner organizations and provides outreach, education, and training on the PC Program; actively participates in establishing relationships with partners for cross-referrals; coordinates appropriate information sharing and updates on shared clients for the benefit of the clients.
6. Reviews client referrals and ensures clients are eligible for PC services; ensures non-duplication of services from other Office of Refugee Resettlement (ORR) Providers; ensures notice of enrollment is sent and documented to required providers; obtains necessary enrollment exceptions for service and maintains copies of approvals in the client case file.
7. Supervises PC staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc.
8. Participates in the process of ongoing personal and professional development. Identifies and participates in professional trainings offered both internally and externally, and maintains a training log documenting completed trainings and certifications. Ensures trainings are applicable to the PC program and supports the ongoing development of skills and knowledge to address clients with the vulnerabilities defined in the Office of Refugee Resettlement (ORR) Preferred Communities Guidelines.
9. Maintains comprehensive communication among all contacts (internal and external). Represents the PC Program in meetings with funder, AZ State Refugee Resettlement Program, and all other relevant community partner meetings.
10. Ensures that quarterly consultations with the AZ State Refugee Coordinator's office are scheduled and held; maintains documentation for quarterly consultations and provides required information of consultation in reports to funder.
11. Models professional standards and ethics in accordance with agency Ethics policy, HIPAAA policy, and all other agency policies and procedures. May carry caseload within department as assigned or needed.
12. Identifies cases with ongoing or critical needs and makes service plan recommendations to Director; reviews medical and behavioral health needs of clients and staff as appropriate to Director. Provides updates on vulnerable cases to Director of Refugee Programs.
13. Partners with Parish and Community Development Supervisor to identify refugee families to be paired with volunteers; advocates for client needs via donations, in-kind support. Provide oversight and guidance for volunteers assigned to program.
14. Provides additional oversight to cases with attached refugee minors; conducts home visits on cases, reviews and approves attached minor and adult guardianship documentation and submits to appropriate court branch for approval.
15. Provide a broad range of administrative and supervisory functions including monthly and quarterly supervisory file review, addresses client grievance and resolution of reported problems or concerns; reporting of outreach and client outcomes to funding source and community partners.
16. Participate in and support quality improvement initiatives to include attending appropriate program leadership meetings and attending all relevant quality improvement meetings to ensure organization-wide involvement in quality improvement and the development of program performance measurements. Supervisors must also develop and provide appropriate staff training and support the recognition of accomplishments related to quality improvement.
17. Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
18. Performs other duties as assigned.

Job Requirements:

1. Education /Background: Minimum of a High School Diploma or equivalent with at least 5 years of relevant experience working with vulnerable refugee populations, or a Bachelor's degree in related field with at least one (1) year of relevant experience working with vulnerable refugee populations. Supervisory experience desirable. Bilingual preferred.
2. Job Knowledge: Familiarity with program systems and resources; must be able to recognize potential problems/issues and possess excellent resolution skills. Must maintain cultural competency and respect; must be able to work within team environment. Must be fluent in Microsoft Office Applications.
3. Working Conditions/Physical Demands Must be able to work in a fast-paced environment with moderate interruptions. Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps. Primarily office work, travel within area on a frequent basis, travel to other areas of state as needed. Evening and weekend hours required as needed. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. Must be able to lift up to 25 pounds.
4. Other requirements:

• Valid AZ driver's license, reliable transportation and ability to show proof of registration/insurance.
• You must be 21 years of age or older to drive on behalf of Catholic Charities.
• Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
• Must have or complete within 90 days of hire, training in CPR and First Aid and remain current in the certification.

Hourly rate starting at $20 per hour and may increase depending on experience.

This position supervises a program that serves vulnerable populations, and is both client facing, as well as requires one on one supervision and training of staff in person. Given this, about 90% of the time will be required to be in the office/or in the field, with limited WFH with supervisor approval.

Offering AMAZING benefits: Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) + match, EAP and Pension Plan

We Value Diversity!

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Guiding Principles: RESPECT, INTEGRITY, ACCOUNTABILITY, COMMITMENT, QUALITY