Exam Proctor

Test Security Specialist (Proctor)

Title: Test Security Specialist (Proctor)

Rate: $21/hr

Location: Onsite - 450 N. Stephanie Street, Henderson, NV 89014

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That's why we've benchmarked all our roles against local market rates and why you'll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Test Security Specialist/Exam Proctor is responsible for carrying out all tasks associated with the administration of remote proctoring for PSI's computer-based examinations across the US. To serve remote customers and exam-takers effectively, the Test Security Specialist must have a flexible approach to working hours and arrangements. The role will require availability to align with general test center opening hours but may include late evenings and weekends on occasion.

Role Responsibilities

• Remotely proctor a variety of high stakes exams.
• Maintain confidentiality and security of all exams administered.
• Responsible for promoting and maintaining the highest level of exam security
• Writes detailed reports and correspondence for all incidents encountered during an exam.
• Daily, weekly and monthly queue performance reporting.
• Assist in responding to Customer Service calls and live chat as needed.
• Work and communicate effectively with various levels of management.
• Other duties within scope of the Online Assessments team as required.

Knowledge, Skills and Experience Requirements

• High school diploma or equivalent required.
• Experience in a customer service role required.
• Experience in testing environment or invigilation/proctoring desirable.
• Computer literacy required, skills in Microsoft Office software are desirable.
• Ability to read and interpret documents such as safety rules and operating/maintenance instructions.
• Evidence of ability and experience in identifying, evaluating and troubleshooting potential problems for customers.

Benefits & Culture

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
• Generous Time Off: Enhanced paid time off/annual leave policies
• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
• US: Dental, vision, life, and short-term disability insurance
• UK: Medical cashback plan including dental, vision, and income protection
• Flexible Spending Accounts (US)
• Employee Assistance Program (EAP): Confidential support whenever you need it
• Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
• Future Planning: Tools and support to help you grow personally and professionally
• Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.