Senior Operating Clerk I

Requisition ID # 172818


Job Category: Administrative / Clerical


Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Onsite

Job Location: San Carlos

Department Overview

The team members of Operations ensure the delivery of safe and reliable electric service to our customers. Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.

Position Summary

This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining.

Provides clerical and/or administrative support (handling mail, ordering/stocking/distribution office supplies, copying) to one or more departments/supervisors.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreement, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.


Under the terms of the collective bargaining agreement, the starting hourly rate range for this position is $52.75, subject to collectively bargained wage increases.

Responsibilities:

• Perform clerical duties in senior capacity to ensure smooth functioning of the business unit.
• Execute and monitor administrative tasks on a day-to-day basis.
• Maintain and manage the office properties and assets in an organized manner.
• Check, verify, and address client (LOB) escalations.
• Check, verify, and address vendor escalations.
• Perform quality assurance work for team (reports).
• Prepare performance board. • Participate in cross-functional teams to ensure effective management of clerical teams.
• Manage and oversee team on multiple reports and standardized projects.
• Act as SME for LOB support
• Ensure compliance of corporate policies and standards in the organization.
• Cover specific LOB on a day-to-day basis.
• Act as POC for LOB for critical tasks when other Operating Clerks for area are OOO - TBD based on business need.
• Duties will be assigned based on business need.

Qualifications

Minimum Qualifications:

Must be at least 18 years of age

Must possess a High School diploma, GED or equivalent work experience

Ability to lift 50 pounds and push/pull 500 pounds on a cart a minimum of one time a day

Ability to stand and/or walk for up to 8 hours a day

Desired Qualifications:

1+ years in-person customer service experience

Current or previous PG&E employee

Current or previous Hiring Hall

Previous mailroom (or distribution) experience

Ordering supplies and tracking/receipt/delivery/distribution

Demonstrated experience using Microsoft Office products suite, outlook, word, and excel

Comprehend and follow verbal and written instructions

Strong attention to detail

Possess communication skills, both written and verbal

Perform simple/ repetitive tasks

Organize tasks and set priorities

Manage multiple tasks simultaneously

Use basic problem-solving techniques

Work autonomously, or with minimal supervision

Pre-Employment Testing

PG&E Employees: You must have qualified on all prerequisite tests prior to submitting an application, and all secondary tests prior to interviewing. For more information on prerequisite and secondary exams, including study guides, please visit the Pre-employment testing program website.

• Clerical Test Battery
• Work Orientation Inventory-Clerical

Purpose, Virtues and Stands

Our Purpose explains "why" we exist:

• Delivering for our hometowns
• Serving our planet
• Leading with love

Our Virtues capture "who" we need to be:

• Trustworthy
• Empathetic
• Curious
• Tenacious
• Nimble
• Owners

Our Stands are "what" we will achieve together:

• Everyone and everything is always safe
• Catastrophic wildfires shall stop
• It is enjoyable to work with and for PG&E
• Clean and resilient energy for all
• Our work shall create prosperity for all customers and investors

More About Our Company

EEO
Pacific Gas and Electric Company is an Equal Employment Opportunity employer that actively pursues and hires a workforce that reflects the hometowns we serve. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.