Clinical Support Specialist

Responsibilities Own the validation lifecycle. Run kickoffs, define mutual success criteria and a mutual action plan, and drive the pilot toward a clear go/no-go conversion decision by the opt-out date. Drive time-to-value. Get validation users onboarded, activated, and using the product against their stated goals as quickly as possible; the clock is always running. Manage risk proactively. Monitor adoption and engagement signals, surface at-risk pilots early, and execute recovery plays before the opt-out window closes. Convert and transition. Partner with Account Management/Account Executives to build the business case, secure executive sponsorship, and convert validations to paid, then transition the account to a Commercial Clinical Success Manager. Be the voice of the customer. Synthesize validation feedback into clear, prioritized themes for Product and GTM, and translate product capabilities into customer outcomes. Build the playbook. Document what works across validations so the team's conversion rate compounds over time. Requirements 2–4 years in customer success, account management, sales engineering, or a closely related customer-facing role at a B2B SaaS company. A track record of driving measurable customer outcomes against a deadline — quota, conversion targets, activation goals, or similar. Strong project management instincts: you can run multiple validations in parallel, each at a different stage, without dropping the ball. Excellent written and verbal communication, including comfort presenting to and aligning senior stakeholders. Commercial fluency — you are comfortable with the conversion conversation and do not shy away from asking for the business. Data literacy: You use product usage and engagement data to prioritize where to spend your time. Possess exceptional presentation and communication skills, particularly when conveying technical concepts and validation outcomes clearly to executive stakeholders. Have experience driving product adoption and change management within organizations, moving users from initial experimentation to sustained usage. #J-18808-Ljbffr