Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With a bachelor’s degree in Business from Missouri State University and a strong commitment to community involvement, I am proud to lead an agency that values teamwork, growth, and service. As a board member of the Rotary Club of Enfield, North Central Chamber of Commerce, and Allied Community Services, I believe in making a positive impact both in and out of the office.

Our team is built on collaboration, continuous improvement, and a supportive environment where everyone has the opportunity to grow. We embrace the philosophy of "educate, encourage, and elevate," and ensure that each team member has access to valuable training and development. If you're looking for a workplace that fosters learning, teamwork, and a positive atmosphere, we’d love to have you join us!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jo Ann Walk - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.