CRM Implementation Manager

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on Shopmonkey CRM features, every Shopmonkey customer receives exceptional care and attention from our team. Please note the is a hybrid role with 2-3 days/week in office at our Morgan Hill, CA office for collaboration and connection. You will have the opportunity to: Serve as the main point of contact during a customer’s CRM implementation process and regularly onboard new SMB customers as needed. Work closely with Sales, Implementation and Success teams to provide a seamless onboarding experience for the Shopmonkey CRM tool. Deliver top tier customer service and support for the Shopmonkey CRM tool, focused on understanding automotive repair shop marketing needs and how CRM Essentials can add value to any repair shop. Coordinate deliverables with various internal departments Communicate thoughtful, customized solutions that help customers move forward and grow their business Learn all about the Shopmonkey product suite and automotive industry We are looking for people who: Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience Have a clear, professional, friendly and informative communication style Enjoy creative problem solving and taking on new challenges Have exceptional project management skills with a proven ability to multi-task Are self-directed learners and highly motivated to succeed Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity Adapt quickly to changing priorities and evolving customer needs Have a related education background (Bachelor’s degree preferred) Are familiar with a SaaS business models and tools Have a true appreciation for cars and/or are familiar with the automotive industry! In the United States the range is typically a salary of $55,000 to $71,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. Health & Wellness Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date Short term and long term disability Employee assistance program Reimbursement for a personal health and wellness membership Generous parental leave 401(k) available upon hire Time Off 11 paid holidays Flexible time off - take the time off you need! Giving Back Matching donations for approved charitable organizations Group volunteer efforts Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at View email address on click.appcast.io. #J-18808-Ljbffr