Shift Leader

Pay: $17.25 - $17.75 per hour + digital tips* Pay Transparency: Earn between $17.25 and $17.75 per hour plus digital tips* Potbelly Sandwich Shop is hiring friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. Join our growing Potbelly Nation! Shift Leader Responsibilities Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back‑of‑house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Perform other duties as assigned Benefits Competitive pay Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities Qualifications and Requirements You want to delight customers with great food and good vibes You are friendly and customer service oriented You have strong written and verbal communication skills You enjoy problem‑solving You can handle higher levels of noise from music, customers and employee traffic You love working in a fast‑paced environment You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish You can handle the heat of the kitchen – knife skills are a plus! You are at least 18 years old A minimum of 1 year supervisory experience in a restaurant or retail environment preferred You are able to stand/walk for 8-9 hours or as needed You are able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois applicants: all employees are required to become food safety certified within 30 days of employment Job Duties and Functions Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back‑of‑house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned Food Safety Certification is required. Candidates must pass certification within 30 days of employment in Illinois. Other states require national fee‑safety certifications. Failure to pass two attempts disqualifies the position. *Potbelly cannot make guarantees about tip earnings* Application Deadline: Applications must be submitted by 6/19/2026 to be considered. The posting may close earlier. We are an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. All employment decisions are based on qualifications, merit, and business need. #J-18808-Ljbffr Potbelly