Shift Lead

Shift Lead

The Shift Lead is responsible for overseeing our team members on the floor throughout shifts. In addition, they support employees and the Management team to ensure that guests are satisfied with their dining experience.

The duties and responsibilities of an Ojos Locos Shift Lead include, but are not limited to:

• Oversee all team members and ensure all duties and tasks are being performed per company standards
• Adhere to company standards and service levels to increase sales
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of federal, state and local laws and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Manage unexpected staffing changes per shift, such as no-shows
• Facilitate disciplinary action with the Management team when necessary
• Ensure positive guest service in all areas.
• Support Management team to ensure that proper security procedures are in place to protect employees, guests and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Escalate any accident reports to Management team to ensure they are completed promptly in the event a guest or an employee is injured.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Coach employees on complaints concerning food quality and service.
• Provide direction to employees regarding operational and procedural issues.

Previous restaurant experience preferred

Ability to effectively communicate in English and Spanish.

Must attend orientation and agree to policies and procedures as outlines. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

While performing the duties of this role, the Ojos Locos Shift Lead is regularly required to stand up for 10 hours; walk; use hands and fingers to handle, feel, or carry objects, products, or controls; and talk or hear. The Shift Lead must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this role, the Ojos Locos Shift Lead is regularly exposed to fumes or airborne particles from the kitchen. The Ojos Locos Shift Lead is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Ojos Locos is usually loud.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.