Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance

Customer Service Representative SUNVEK | Phoenix, Arizona
Full-Time | In-Person
Reports To: Office Manager

About SUNVEK

SUNVEK is a leading Phoenix-based roofing contractor and part of the Alta Peak Holdings family of exterior services businesses. We are committed to delivering exceptional workmanship and customer service while building a team that values accountability, continuous improvement, and winning together.

As part of Alta Peak Holdings, SUNVEK benefits from the resources and technology of a growing national platform while maintaining the local expertise and customer relationships that have made the company successful. APH's mission is to build market-leading exterior services businesses by empowering employees to exceed customer expectations.

About the Opportunity

SUNVEK is seeking a Customer Service Representative (CSR) to serve as a key point of contact for customers throughout their roofing and construction experience. Reporting to the Office Manager, this person will help ensure customers receive timely, accurate, and professional communication while keeping jobs and customer information organized in ServiceTitan .

This is an ideal opportunity for someone who understands the pace and complexity of a construction or home-services business, knows how to navigate ServiceTitan, and takes pride in creating a great customer experience.

Responsibilities

• Serve as a primary point of contact for customers, providing responsive, professional, and accurate communication by phone, email, and text.
• Manage incoming customer calls and inquiries, gather relevant information, and ensure requests are routed to the appropriate team member.
• Use ServiceTitan daily to maintain accurate customer records, job information, appointments, notes, and follow-up activities.
• Coordinate with sales, production, project management, and field teams to keep customers informed regarding scheduling, job status, and next steps.
• Proactively communicate schedule changes, delays, documentation needs, and other project updates to customers.
• Schedule appointments and support the coordination of roofing inspections, service calls, and project-related activities.
• Follow up with customers throughout the job lifecycle to ensure commitments are completed and issues are resolved quickly.
• Help identify and resolve customer concerns before they escalate, involving the Office Manager or appropriate leader when necessary.
• Maintain complete, accurate, and timely documentation within ServiceTitan so office and field teams have reliable information.
• Support administrative and office responsibilities as needed in a fast-paced construction environment.
• Look for opportunities to improve customer-service workflows, communication standards, and ServiceTitan processes.

Qualifications

Required

• Previous experience in construction, roofing, home services, or a related field-service environment .
• Hands-on experience using ServiceTitan in a customer service, dispatch, scheduling, operations, or administrative capacity.
• Strong customer-service skills with the ability to communicate professionally with homeowners, field employees, and internal teams.
• Comfortable handling a high volume of calls, customer requests, scheduling changes, and competing priorities.
• Strong organizational skills and attention to detail, particularly when entering and maintaining information in ServiceTitan.
• Ability to remain calm, solutions-oriented, and professional when handling difficult customer situations.
• Strong written and verbal communication skills.
• Dependable, accountable, and comfortable working in a fast-paced, in-person office environment.

Preferred

• Roofing industry experience.
• Experience coordinating between customers and construction or field-service crews.
• Experience with scheduling, dispatching, permits, work orders, or project administration.
• Familiarity with construction terminology and the typical lifecycle of a residential or commercial roofing project.
• Track record of improving customer satisfaction or internal office processes.

Compensation & Benefits

• Base salary: $45,000–$55,000 , depending on experience.
• Full-time, in-person position in Phoenix, Arizona.
• Competitive benefits package.
• Paid time off.
• Opportunity for professional development and advancement as SUNVEK and Alta Peak Holdings continue to grow.

Why Join SUNVEK

At SUNVEK, customer service isn't just answering the phone—it's helping make sure customers have confidence in us from their first interaction through completion of their project.

You'll join a growing organization that believes in telling the truth, developing our people, continuously improving, and winning together through accountability and resilience . You'll also work in an environment where ServiceTitan and standardized operating processes are central to how APH is building better, more scalable home-services businesses.

For someone who knows construction, understands ServiceTitan, and enjoys taking ownership of the customer experience, this role offers the opportunity to make an immediate impact.