Sr. Business System Owner (Doc Mgmt and Website)

Inside the Role
We're seeking a dynamic Senior Product Owner to support our B2C website and our enterprise document management platform. In this critical role, you'll support the vision, strategy, and execution of solutions that enhance customer engagement, drive revenue growth, and empower internal teams to succeed.


Why Join Us
• Impact at Scale: Your work will directly support key business initiatives that drive growth targets, customer and dealer satisfaction, and ensure compliance with regulatory standards.
• Innovation Culture: Join a collaborative, forward-thinking team that values experimentation, continuous improvement, and creative problem-solving.
• Professional Growth: Expand your leadership, business, and technical expertise through meaningful projects and cross-functional collaboration.

If you're passionate about development, thrive at the intersection of business and technology, and are driven to lead impactful change, we'd love to hear from you.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team
Pay offered dependent on knowledge, skills, and experience

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTFS

• Serve as Business System owner for B2C website which supports customer account access for self service and marketing related content as well as our enterprise document management system which includes electronic document storage and document creation
• Drive continuous improvement initiatives and manage system enhancement prioritization with stakeholders.
• Troubleshoot system issues-assess business impact, prioritize fixes, and coordinate testing and validation.
• Act as a consultant and platform advocate, optimizing processes and maximizing system functionality to better support business needs.
• Collaborate with cross-functional partners, including IT, Operations, Marketing, to deliver efficient, high-value solutions.
• Support strategic initiatives through requirements gathering, testing, and implementation activities

Knowledge You Should Bring

• BS/BA and 3-5 years of relevant experience or 8 years of relevant experience in lieu of a degree.
• Excellent communication, analytical, and problem-solving skills.
• Adaptability and a proactive approach to learning new technologies and processes are highly valued.

Exceptional Candidates Might Have

• Experience supporting customer facing website and/or enterprise document management systems
• Proven ability to collaborate across business and technical team s and manage multiple priorities effectively.
• Knowledge of release management, user acceptance testing, data governance, and compliance frameworks
• Commercial finance operations experience

#LI-DTFSUSA #LI-Hybrid


Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-
Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at View phone number on click.appcast.io or toll free View phone number on click.appcast.io. For TTY/TDD enabled call View phone number on click.appcast.io or toll free View phone number on click.appcast.io