Automotive Service Videographer

Job Description

Job Description

Position Summary

The Service Videographer plays a key role in customer experience by creating personalized, on-camera video walkarounds of each customer's vehicle during service visits. This role combines technical inspection communication with on-camera presentation skills to help customers clearly understand recommended services and make informed decisions about their vehicle care.

Videographer Specific Benefits

• Video equipment with the newest technology
• Uniforms provided
• Discounts on products and services
• Career advancement opportunities, promote from within
• Clean and professional work environment
• Competitive wages

Additional Benefits We Offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• Paid Maternity Leave
• Paid Paternity Leave
• Paid Bereavement

Key Responsibilities

• Record individualized video walkarounds of customer vehicles while the vehicle is in for service, appearing on camera for each video. 
• Physically walk around the vehicle during filming to visually point out and explain technician-identified recommendations (e.g., brake wear, tire condition, fluid levels, filters). 
• Clearly and accurately communicate service recommendations using approved service terminology and company-provided scripts or talking points. 
• Learn and retain service department terminology ("lingo") well enough to speak about vehicle conditions naturally and credibly on camera. 
• Deliver videos in a warm, friendly, and approachable manner that builds customer trust and confidence in the Company's recommendations. 
• Edit and send completed videos to customers in a timely manner to support their service decision-making process. 
• Coordinate with service advisors and technicians to ensure video content accurately reflects inspection findings and recommendations. 
• Maintain video and audio equipment in good working order and report any technical issues promptly. 
• Adhere to the Company's Professional Appearance and Dress Code Policy, including on-camera grooming standards outlined for the Videographer role. 
• Represent the Company's brand and customer service values in every video interaction.

Required Qualifications  

• High school diploma or equivalent required.
• Comfortable and confident on camera; prior video, media, or on-air experience is a plus but not required.
• Outgoing, friendly, and personable communication style with a natural ability to connect with customers through video. 
• Willingness and ability to learn automotive service terminology and follow structured scripts/talking points. 
• Basic technical aptitude for operating video/recording equipment (training provided). 
• Strong verbal communication skills; able to explain technical information in a clear, customer-friendly way.
• Reliable, punctual, and able to manage a video queue throughout the workday to keep pace with service volume.

Preferred Qualifications  

• Familiarity with basic video editing software/apps.

Physical Requirements

• Ability to walk around vehicles repeatedly throughout the day, including in a service drive/shop environment. 
• Ability to stand for extended periods and work in varying indoor/outdoor conditions (shop bay, service drive, etc.).
• Ability to speak clearly and confidently on camera for extended periods throughout the shift.

Appearance Standards

This is a customer-facing, on-camera role subject to the Company's Videographer / On-Camera Appearance Standards, including grooming, hair, and nail requirements consistent with professional broadcast presentation. Full details are outlined in the Company's Professional Appearance and Dress Code Policy.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.