Dispatcher

1.0 DUTIES AND RESPONSIBILITIES

This position is responsible for dispatching, checking in, and managing training flights and simulators. Please see available shifts below:

• Tuesday through Friday, 9:00 am to 7:00 pm

Responsibilities include:
• Dispatch and check in aircraft and simulators using an online resource management system.
• Verify students' identity and assure they have proper documentation to fly.
• Be problem solvers and act as structured communicators between pilots / maintenance / students/ supervisors.
• Responsible for initiating lines of communication for safe operations and during incidents.
• Perform other related duties and assignments as required.
• Supports and participates in the organization's Continual Improvement Program to comply with ISO 9001:2015 requirements by adhering to processes and procedures.

2.0 REQUIREMENTS

2.1 EDUCATION
• Education preferred: High School Diploma or GED.

2.2 EXPERIENCE
• Logistical or flight school operational experience preferred.

2.3 SKILLS AND ABILITIES
• Must be detail oriented and have good computer operating skills.
• Customer service skills are a must.
• Excellent oral and written communication skills.
• Ability to identify problems or potential problems and develop and implements solution.

2.4 KNOWLEDGE
• Microsoft Office is preferred (Excel, Word, Outlook)

2.5 EQUIPMENT/MACHINERY USED
• General office equipment including a personal computer, facsimile, copier, laminating machine, labeling machine, etc.

3.0 PHYSICAL AND SAFETYREQUIREMENTS
• Will be working primarily inside the facility.
• May have limited exposure to aircraft, simulators and equipment.
• May require prolonged periods of sitting or standing and computer use.

4.0 OTHERS
• Extreme attention to detail.
• Self-starter, does not wait for others to provide work, finds ways to keep busy or help others.
• Works with minimal supervision.
• Innovative/creative, finds faster ways to do things to save time to the organization and the client.
• Flexible/adaptable to fast changing pace and instructions according to client priorities.
• This position is listed as Non-Exempt.