Field Service Representative

Field Service Representative

Eaton's ES AMER ESS division is seeking a Field Service Representative based in Urbandale, IA to support customers throughout Iowa, Nebraska, Missouri, and Kansas. This travel-based role involves installing, testing, maintaining, troubleshooting, and repairing electrical switchgear systems at industrial, commercial, and critical infrastructure sites.

Field Service positions include a company vehicle and a guaranteed 40-hour paid workweek.

This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

The expected salary range is $69000 - $101000 annually, with compensation based on skills, experience, qualifications, and business needs.

What You'll Do:

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
• Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design
• Generate timely and accurate service reports on work, product performance, and warranties.

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications:

Basic Qualifications:

• High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems
• Must be authorized to work in the United States without company sponsorship now or in the future.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of WORK LOCATION to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver's license with an acceptable driving record

Preferred Qualifications:

• Bachelor's degree in Engineering from an accredited institution
• Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems
• Electrical or General Contractor's License
• Professional Engineering License
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NIET/NETA certification

Skills:

Position Success Criteria:

• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
• Submit to periodic customer required background and drug screenings.
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle.
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Practices electrical safety measures
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull greater than 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card.
• Proficient with hand and power tools for equipment assembly
• Strong computer skills
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines