Parts Lead

Find Your Career With LiftOne

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

The Parts Lead is responsible for front line customer service in a variety of parts and service areas and for assisting the Service Department in identifying, acquiring, and invoicing all parts to work orders. Responsibilities include parts research, sourcing, data entry, and various administrative duties, all while maintaining a high level of customer service. This role will be expected to drive parts sales by identifying new customer opportunities, reaching out to dormant accounts, and promoting key product lines. This role is proactive and customer focused.

Essential Functions

• Monitors daily parts sales activity to ensure timely follow-up on open quotes, and sales documents.
• Provides ongoing training to all parts personnel on parts sales and comprehensive company knowledge.
• Develops and implements aftermarket parts sales strategies and opportunities.
• Reviews and monitors parts related reports on a daily basis.
• Oversees inventory control within the main warehouse.
• Researches and processes customer parts orders accurately and efficiently.
• Files and tracks parts warranty claims.
• Processes vendor returns and credit requests.
• Fulfills parts requests for the service department.
• Manages physical inventory through cycle count programs.
• Reviews and approves invoices for processing.
• Trains and mentors new parts specialists and warehouse personnel.
• Manages remote stock locations, consignments, customer locker stock, and related inventory programs.
• Identify and contact potential new customers via phone, email, and site visits.
• Target equipment owners not currently buying parts from your company.
• Analyze existing service-only or rental-only customers for parts opportunities.
• Develop relationships with low-spend and inactive accounts.
• Monitor customer buying behavior to identify declines and take recovery actions.
• Drive adoption of aftermarket programs
• Execute marketing campaigns (oil/filter bundles, seasonal kits, customer stocking programs).
• Work closely with parts specialists to ensure smooth transitions from prospecting to fulfillment.
• Coordinate with field technicians and service department to identify opportunities.
• Train new parts specialists soft skills and customer engagement.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High school degree or equivalent
• 3+ years of experience in parts environment, with focus on customer service/support highly preferred
• Must have ability to identify/source replacement parts (OEM or parts that are comparable to OEM supplied components).
• SAP experience is a plus
• Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Driving is an essential function of this position and a current valid driver's license must be maintained at all times.
• Must be able to operate a forklift. Training and assistance in obtaining certification will be provided if needed.
• The employee must frequently lift, carry, push, pull and /or otherwise move up to 50 pounds

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We Are An Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.