User Experience Researcher

Location: Palo Alto, CA (Hybrid-3 days onsite) Job Type: Contract (6-12 months) About the Role We are looking for a UX Researcher with strong experience in AI/ML products to help shape intuitive, trustworthy, and effective AI-powered experiences. This role will partner closely with Product, Design, Engineering, and Data Science teams to understand user needs, evaluate AI interactions, and translate research insights into product improvements. The ideal candidate has experience conducting end-to-end qualitative and quantitative research and is comfortable working with emerging technologies such as generative AI, conversational interfaces, AI assistants, recommendation systems, or other intelligent products. Responsibilities Plan and execute end-to-end UX research across AI-powered products and experiences. Conduct qualitative and quantitative studies, including interviews, usability testing, surveys, diary studies, concept testing, and behavioral research. Evaluate AI/LLM-powered experiences, including conversational interfaces, AI assistants, recommendations, and generative AI workflows. Understand how users interact with AI, including trust, transparency, explainability, perceived accuracy, expectations, and user control. Develop research plans, discussion guides, prototypes, surveys, and testing methodologies. Analyze and synthesize complex research findings into clear, actionable insights. Partner with Product Managers, UX Designers, Engineers, Data Scientists, and AI/ML teams throughout the product development lifecycle. Identify user needs, pain points, behavioral patterns, and opportunities to improve AI experiences. Evaluate AI outputs and user interactions to identify usability issues, failure modes, and areas for improvement. Present research findings and recommendations to cross-functional stakeholders and senior leadership. Help establish research frameworks and best practices for evaluating emerging AI experiences. Contribute to product strategy by translating user research into actionable product requirements and design recommendations. Required Qualifications 4+ years of experience in UX Research, User Research, Human-Computer Interaction, or a related field. Experience conducting qualitative and quantitative/mixed-methods research. Hands-on experience researching AI/ML, generative AI, LLMs, conversational AI, or intelligent products. Strong experience with usability testing, interviews, surveys, concept testing, and behavioral research. Ability to independently lead research from study design through analysis and presentation. Strong analytical, communication, and storytelling skills. Experience collaborating closely with Product, Design, Engineering, and Data Science teams. Ability to work effectively in fast-paced, ambiguous product environments. BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description. #J-18808-Ljbffr BayOne Solutions