Operations Coordinator (Healthcare / DME)

Job Description

Job Description

Position Overview

We are seeking a detail-oriented and compassionate Operations Coordinator to support our healthcare operations team. This role is ideal for someone with a customer service or administrative experience in a medical, insurance, or office setting who is comfortable working directly with patients, explaining medical equipment, and coordinating logistics across teams.

No prior experience with medical equipment is required — we provide training.

Location: Onsite (M–F, 8:30 AM – 5:30 PM)

Employment Type: Full-Time

Key Responsibilities

• Coordinate tasks prior to handoff to warehouse and logistics teams
• Manage routing and dispatch by collaborating with drivers and warehouse staff
• Schedule equipment deliveries, pickups, and patient appointments
• Work closely with hospice partners and internal teams to ensure timely service
• Handle inbound patient calls, including:
  • Troubleshooting medical equipment
  • Evaluating current oxygen or medical systems
  • Scheduling services and appointments
• Assist walk-in patients with equipment fittings, returns, and questions
• Clearly explain how medical equipment works, including setup and troubleshooting
• Educate patients on insurance coverage and financial responsibilities
• Utilize Microsoft 365 (Teams, Outlook, etc.) for communication and documentation
• Maintain accurate data entry and patient records
• Collaborate with customer service, retail, and call center teams

Required Qualifications

• 1–3 years of customer service or administrative experience (must be in office, medical, or insurance industry)
• Experience in healthcare support (Medical Assistant, CNA, insurance verification, or similar)
• Experience working one-on-one with customers/patients
• Strong computer skills and comfort using Microsoft 365 tools

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to assist patients into a seated position

Work Environment

• Fully onsite, Monday–Friday (8:30 AM – 5:30 PM)
• On-call rotation up to 2 times per week (weekday and/or weekend shifts, up to 12 hours)

What We Offer

• Nationwide organization with strong growth opportunities
• Competitive benefits package (health, dental, vision)
• 401(k) with company match
• Employee stock program (10 shares granted)
• Paid Time Off (10 days in first year after hire)
• On-call stipend/bonus opportunities
• Supportive team culture with employee recognition and engagement events

Job Type & Location

This is a Contract to Hire position based out of Greenfield, WI.

Pay and Benefits

The pay range for this position is $31.00 - $31.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Greenfield,WI.

Application Deadline

This position is anticipated to close on Jun 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.