Security Ambassador

Pay Rate: $16.50 an hourSUMMARYTo welcome and provide information to guests and team members. Responsible for a high level of guest service as described in the department's guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIESServe as an initial point of contact for arriving guestsAct as a source of information and provide security and/or medical resourcesMaintain general security awareness of organizational assets, including personnelPerform repetitive duties and react to incidents, as necessaryDetect safety and security problems and communicate with security officersReact to incidents and make appropriate notificationsResolve conflict in a professional manner, as necessaryContribute to written reports, as requiredExercise care when handling property assets to prevent loss or damageMay be required to testify and provide statements for use in judicial and administrative proceedingsKNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIESKnowledge and CertificationRequired:High School Diploma/GED or equivalent educational experiencePreferred:Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant "front of house" guest service; or Previous experience in public safety, security or militarySkillsRequired:Strong verbal and interpersonal communication skillsStrong problem solving and conflict resolution skillsAccurate and detail-orientedHighly organized and ability to adapt quickly to changing prioritiesAbilitiesRequired:Ability to interact with guests, coworkers and management in a professional and courteous mannerAbility to remain outgoing and approachableAbility to serve both internal and external customersAbility to speak in a clear, concise and pleasant voiceAbility to multi-task and work efficientlyAbility to follow established dress code policies and practice good personal hygieneAbility to respond to customer inquiries while remaining pleasant and cheerfulAbility to enthusiastically and professionally describe property-wide amenitiesREQUIRED TRAINING (provided)Treasure Island guest service trainingTIPS training and certificationBasic CPR/First Aid trainingAny position-related training as determined by department managerPHYSICAL DEMANDS Must be able to sit, walk or stand and exert fast-paced mobility, when necessaryMust have a good sense of balance, and be able to bend, kneel and stoopMust be able to reach and twist routinelyMust be able to push, pull and grasp objects routinelyMust have the ability to independently lift up to 25+ pounds occasionallyMust be able to perform repetitive hand and wrist motionsMust have good eye hand coordinationMust be able to operate foot pedalsMust be able to physically see and identify persons/propertyMust be able to physically hear conversation in person and over radio equipmentWORKING ENVIRONMENTWork is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditionsMust be willing to work a flexible schedule (primarily daytime and evening hours), including weekends and holidays; and work may be performed on a full-time or part-time basisOccasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substancesHigh volume direct public contact