Janitorial Account Manager

Job Description

Job Description

Who We Are

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.

What We Are Looking For

As a Janitorial Account Manage r, you will oversee all aspects of your assigned client accounts, including service delivery, financial performance, and team leadership. You will serve as the primary point of contact for your clients, building strong relationships while ensuring high satisfaction and consistent service quality. In this role, you will drive operational excellence through effective staff management, quality control, and cost oversight, all while maintaining profitability. Success in this position means balancing client expectations, employee performance, and business goals with a hands-on, solutions-oriented approach.

This is an in-person role based out of Buckeye, AZ.

Janitorial Account Manager Duties and Responsibilities

• Serve as the primary client contact, building strong relationships, conducting regular site visits, and ensuring service delivery meets or exceeds expectations.
• Manage full account operations, including P&L oversight, budgeting, labor control, and cost management to achieve profitability targets.
• Lead, recruit, train, and develop janitorial staff; manage scheduling, performance, and coverage to meet operational needs.
• Oversee quality assurance programs, inspections, and compliance with client standards, safety regulations, and company policies.
• Maintain effective inventory and equipment management, ensuring proper supply levels while controlling costs.
• Resolve client and employee issues promptly, implementing solutions that support service excellence and retention.
• Plan and execute periodic cleaning programs (daily to annual) while adapting to changing operational demands.
• Collaborate with internal teams and provide updates to leadership on account performance, risks, and opportunities.
• Perform other duties as assigned by Regional Manager.

Janitorial Account Manager Skills and Abilities

• Strong financial acumen with understanding of P&L management, budgeting, and cost control.
• Excellent client-facing communication and relationship-building skills.
• Proven leadership ability with experience managing diverse teams in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• High level of organization, attention to detail, and ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office (Excel, Outlook, Word); experience with workforce management systems preferred.
• Ability to analyze data, interpret trends, and drive continuous improvement initiatives.
• Self-motivated with the ability to work independently and make sound business decisions.

Janitorial Account Manager Education and Experience

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred (Business, Management, Facilities Operations, or related field).
• 3–5+ years of janitorial, facilities, or environmental services experience.
• 3+ years of leadership or account management experience, preferably with financial responsibility.
• Experience managing budgets, labor models, and client contracts strongly preferred.
• Authorized to Work in the US – We Use Everify.

The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team View phone number on ziprecruiter.com.