Warehouse Shift Manager: Lead Operations & Growth

Benefits Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Employee discounts across all company brands Employee assistance program Training and exciting career growth opportunities Referral program – refer a friend and earn a bonus Benefits may vary by position; ask your recruiter for details. Advertised Compensation: $26.06 - $28.95 an hour Purpose The Distribution Center Shift Manager located at 230-79 Rockaway Blvd. Springfield Gardens, NY 11413 supervises warehouse and distribution center operations during assigned shifts, ensuring efficient execution of receiving, outbound fulfillment, and replenishment activities. This role maintains productivity standards, supports team performance, and ensures adherence to safety, compliance, and operational procedures across retail, restaurant, and duty‑free shop operations. Essential Functions Supervises distribution center associates during assigned shifts to ensure proper execution of receiving, outbound fulfillment, and overnight replenishment activities while maintaining productivity standards and meeting operational deadlines. Ensures all warehouse personnel follow proper opening and closing procedures, safety protocols, and shift inspection requirements to verify merchandise organization, storage standards, and compliance with asset‑protection requirements. Coordinates incoming and outgoing freight operations including receiving, counting, processing, and distributing merchandise; reports shortages, overages, and damaged goods to management within required timeframes while maintaining accurate documentation. Assigns work tasks and priorities to warehouse associates based on operational needs; provides on‑the‑job coaching and training to ensure proper execution of stocking, receiving, and distribution procedures and company standards. Manages inventory accuracy during the shift including product rotation, temperature control procedures, and reverse logistics; utilizes SAP, CrunchTime, and retail management systems to track stock levels, process orders, and maintain accurate records. Maintains warehouse organization including fixtures, equipment storage, bin locations, and physical inventory processes; assists with cycle counts and inventory preparations while investigating and reporting inventory variances. Supports compliance with food safety protocols including FIFO stock rotation and expiration date monitoring; maintains clean, organized, and safe work areas in compliance with safety regulations and equipment maintenance standards. Assists with monitoring shift performance metrics including inbound throughput and labor efficiency; reports operational issues and escalates complex matters to the Distribution & Logistics Manager appropriately. Collaborates with management on staffing needs, operational improvements, and shift performance while providing feedback on process efficiency and team performance. Operates company vehicles safely and maintains compliance with all transportation and safety requirements where applicable. Reporting Relationship & Role Information Reports to the Distribution & Logistics Manager within the assigned location. This position is a non‑exempt role under the Fair Labor Standards Act. Requires scheduling flexibility to work various shifts including days, evenings, nights, weekends, and holidays as operational needs require. Physical Requirements Ability to walk extensively throughout warehouses and retail locations for extended periods. Lift, carry, and move inventory items up to 50 pounds regularly. Visual acuity to review inventory records, conduct physical counts, and analyze data reports. Work in varying warehouse and retail environments with different temperature and noise levels. Minimum Qualifications, Knowledge, Skills, and Work Environment Education and Experience Must have more than 3 years of combined education and professional experience. In a supervisory role: 1 year of experience supervising warehouse, distribution, or operations teams preferred. In a technical role: 2–3 years of experience in warehouse operations, inventory management, stock handling, or supply chain coordination. A high school diploma or equivalent is required; an associate degree in Business, Supply Chain Management, or related field can count toward the 3‑year requirement. Specialized Training Knowledge of warehouse management systems and inventory handling procedures. Basic understanding of food safety protocols and HACCP principles preferred. Understanding of safety regulations and asset‑protection protocols in warehouse environments. Training in warehouse management systems such as SAP or CrunchTime preferred. OSHA safety and hazardous material handling awareness. Strong organizational and time‑management skills with ability to prioritize multiple tasks and meet operational deadlines in fast‑paced environments. Solid analytical skills with ability to identify inventory discrepancies, investigate variances, and implement corrective actions effectively. Proficiency in Microsoft Office Suite and ability to learn warehouse management systems, including SAP and CrunchTime, quickly. Excellent verbal and written communication skills with ability to provide clear instructions, document procedures, and collaborate effectively with cross‑functional teams. Problem‑solving abilities to resolve operational issues and appropriately elevate complex matters. Demonstrated ability to balance business needs and individual employee circumstances while creating and maintaining a positive work environment. Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. The Company’s policy is to ensure equal employment opportunity in all aspects of employment and to comply with anti‑discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex, gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”). Location Information Nearest Major Market: Queens Nearest Secondary Market: New York City #J-18808-Ljbffr Hudson by Avolta